At a Glance
- Tasks: Service and maintain compressors, provide after-hours support, and train colleagues.
- Company: Join Ingersoll Rand Australia, a leader in quality service and safety.
- Benefits: Competitive pay, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
- Why this job: Be hands-on and make a real difference in customer satisfaction and service growth.
- Qualifications: Experience in field service and strong problem-solving skills.
- Provide after hours call out assistance and call back availability when rostered on
Customer Service
- Provide after hours call out assistance and call back availability when rostered on
duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer
support
- Promote and sign up medium to long-term customers under the Air Cover
preventative maintenance plans
- Provide Customer support (internal and external) for the assigned equipment
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean, presentable and
serviceable condition
- Train, Support, coach and Mentor new and existing collegues
Breakdown, Maintenance & Repair
- Install, repair and maintain the range of Compressors
- Contribute to the co-ordination, support and day to day running of the GD Service
Business Team. In the event of a breakdown, test the equipment/system and
carryout fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy
Health Safety & Environment
- Conduct the risk assessment and ensure the working environment is safe at all times
and activities conducted are safe and don't harm self or other employees or customer
employees
- Maintain Safety compliance with the relevant legislation and regulations
Eliminate risks in the working environment by conducting housekeeping, and working
with the Customer’s line manager to eliminate or at least mitigate the hazards before
commencing work
- Promote and support the reporting of incidents such as near miss, accident or
equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas
Reporting
- Submit all the risk assessments and Job safety analysis within 48 hours of being
completed
- Submit timesheets daily of hours worked, work conducted, location and the job
number
Other Responsibilities As Assigned Or Required
Key Competencies
- Knowledge of Compressors or similar is essential
- Ability to converse and communicate Technical and Product information to
Customers internal and external.
- Intermediate Computer Skills (Word, Excel & PowerPoint)
- Demonstrated Analytical and problem solving skills
- Problem solving and able to determine root cause
- Organised self starter
- Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years
Maintenance experience Eliminate risks in the working environment by conducting housekeeping, and working
with the Customer’s line manager to eliminate or at least mitigate the hazards before
commencing work
- Promote and support the reporting of incidents such as near miss, accident or
equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas
Reporting
- Submit all the risk assessments and Job safety analysis within 48 hours of being
completed
- Submit timesheets daily of hours worked, work conducted, location and the job
number
Other Responsibilities As Assigned Or Required
Key Competencies
- Knowledge of Compressors or similar is essential
- Ability to converse and communicate Technical and Product information to
Customers internal and external.
- Intermediate Computer Skills (Word, Excel & PowerPoint)
- Demonstrated Analytical and problem solving skills
- Problem solving and able to determine root cause
- Organised self starter
- Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years
Maintenance experience #J-18808-Ljbffr
Field Service Technician: Compressors & After-Hours Support in Sydney employer: Ingersoll Rand
Join a dynamic team in Melbourne as a Service Technician, where your skills in mechanical repair and maintenance of compressed air equipment will be valued and nurtured. Our company fosters a collaborative work culture that prioritises safety and professional growth, offering ongoing training and development opportunities to enhance your expertise. With a commitment to excellent customer service and a supportive environment, we ensure that our employees thrive while making a meaningful impact in the industry.
