Field Service Techinician in Sydney

Job Title

Field Service Technician

Location

All locations

Job Summary

Field Service Technician will provide breakdown and general service for all makes of compressors and ancillary equipment, ensuring customer satisfaction through quality workmanship. The role has the authority to initiate action when a non‐conformance is identified and to recommend solutions through designated channels.

Responsibilities

• Provide after‐hours call‐out assistance and call‐back availability when rostered.
• Conduct overnight field trips to service breakdowns, maintenance and customer support.
• Promote and sign up medium to long‐term customers under the Air Cover preventative maintenance plans.
• Provide customer support (internal and external) for the assigned equipment.
• Complete all required documentation and administrative tasks.
• Pass sales leads onto sales staff.
• Achieve weekly and monthly productivity targets.
• Ensure company owned equipment and premises are kept clean, presentable, and serviceable.
• Train, support, coach and mentor new and existing colleagues.
• Install, repair and maintain the range of compressors.
• Contribute to the coordination, support and day‐to‐day running of the GD Service Business Team.
• In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
• Carry out technical preventative maintenance and general service work.
• Ensure that sites where servicing is performed are left clean and tidy.
• Conduct risk assessments and ensure a safe working environment.
• Maintain safety compliance with relevant legislation and regulations.
• Eliminate risks by conducting housekeeping and working with the customer's line manager to mitigate hazards.
• Promote and support reporting of incidents such as near misses, accidents or equipment damage via the reporting system.
• Participate in safety audits for assigned areas.
• Submit risk assessments and job safety analysis within 48 hours of completion.
• Submit daily timesheets with hours worked, tasks performed and job numbers.

Key Competencies

• Knowledge of compressors or similar equipment.
• Ability to communicate technical and product information to customers internally and externally.
• Intermediate computer skills (Word, Excel, PowerPoint).
• Demonstrated analytical and problem‐solving skills.
• Root cause determination ability.
• Organized self‐starter.
• Trade qualifications: Cert III – Fitter and Turner with minimum 5 years maintenance experience.