Responsibilities
- Provide after-hours call-out assistance and call-back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer support.
- Promote and sign up medium to long-term customers under the Air Cover preventive maintenance plans.
- Provide customer support (internal and external) for assigned equipment.
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment and premises are kept clean, presentable and serviceable.
- Train, support, coach and mentor new and existing colleagues.
- Install, repair and maintain the range of compressors.
- Contribute to the coordination, support and day-to-day running of the GD Service Business Team.
- In the event of a breakdown, test equipment/systems and carry out fault-finding and repairs.
- Carry out technical preventive maintenance and general service work.
- Ensure that servicing sites are left clean and tidy.
- Conduct risk assessment and ensure the working environment is safe at all times.
- Maintain safety compliance with relevant legislation and regulations.
- Eliminate risks in the working environment through housekeeping and collaboration with the customer's line manager.
- Promote and support reporting of incidents such as near-miss, accidents or equipment damage using the reporting system.
- Participate and conduct safety audits for assigned areas.
- Submit risk assessments and Job Safety Analysis within 48 hours of completion.
- Submit timesheets daily of hours worked, work conducted, location and job number.
Key Competencies
- Knowledge of compressors or similar equipment is essential.
- Ability to converse and communicate technical and product information to customers, both internal and external.
- Intermediate computer skills (Word, Excel, PowerPoint).
- Demonstrated analytical and problem-solving skills, able to determine root cause.
- Organised self-starter.
- Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
Field Service Tech in Fairfield employer: Ingersoll Rand
Join a dynamic team in Melbourne as a Service Technician, where your skills in mechanical repair and maintenance of compressed air equipment will be valued and nurtured. Our company fosters a collaborative work culture that prioritises safety and professional growth, offering ongoing training and development opportunities to enhance your expertise. With a commitment to excellent customer service and a supportive environment, we ensure that our employees thrive while making a meaningful impact in the industry.
