At a Glance
- Tasks: Provide after-hours support, conduct maintenance, and promote customer plans.
- Company: Join a dynamic team focused on service excellence in the compressor industry.
- Benefits: Competitive pay, hands-on training, and opportunities for career advancement.
- Other info: Be part of a supportive team that values safety and growth.
- Why this job: Make a real difference by solving problems and supporting customers in the field.
- Qualifications: Trade qualifications and experience in maintenance required.
The predicted salary is between 49500 - 60500 $ per year.
Responsibilities
Provide after hours call out assistance and call back availability when rostered on duty.
Conduct overnight field trips to service breakdowns, maintenance and customer support.
Promote and sign up medium to long‐term customers under the Air Cover preventative maintenance plans.
Provide customer support (internal and external) for the assigned equipment.
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment and premises are kept in a clean, presentable and serviceable condition.
- Train, support, coach and mentor new and existing colleagues.
- Breakdown, Maintenance & Repair
- Install, repair and maintain the range of compressors.
- Co‐ordinate, support and run day‐to‐day operations of the GD Service Business Team.
In the event of a breakdown, test the equipment/system and carry out fault finding and repairs.
- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy.
- Health, Safety & Environment
- Conduct risk assessment and ensure the working environment is safe at all times.
- Ensure that activities conducted are safe and do not harm self or other employees or customers.
- Maintain safety compliance with relevant legislation and regulations.
- Eliminate risks in the working environment by conducting housekeeping and working with the customer's line manager to eliminate or mitigate hazards before commencing work.
- Promote and support reporting of incidents such as near miss, accident or equipment damage using the reporting system.
- Participate in and conduct safety audits for assigned areas.
- Reporting
- Submit all risk assessments and Job Safety Analysis within 48 hours of completion.
- Submit timesheets daily of hours worked, work conducted, location and job number.
- Other Responsibilities As Assigned Or Required
- Key Competencies
- Knowledge of compressors or similar is essential.
- Ability to converse and communicate technical and product information to customers internal and external.
- Intermediate computer skills (Word, Excel & Power Point).
- Demonstrated analytical and problem‐solving skills.
- Problem solving and able to determine root cause.
- Organised self‐starter.
- Trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
Field Service Tech in Adelaide employer: Ingersoll Rand
Join a dynamic team in Melbourne as a Service Technician, where your skills in mechanical repair and maintenance of compressed air equipment will be valued and nurtured. Our company fosters a collaborative work culture that prioritises safety and professional growth, offering ongoing training and development opportunities to enhance your expertise. With a commitment to excellent customer service and a supportive environment, we ensure that our employees thrive while making a meaningful impact in the industry.
