At a Glance
- Tasks: Lead and coach a friendly team of agents to enhance customer experiences.
- Company: Ingenico, a company focused on building a customer-first culture.
- Benefits: Hybrid work arrangement with opportunities for personal and professional growth.
- Other info: Join a dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact by driving performance and developing a supportive team.
- Qualifications: Strong leadership and communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
Ingenico is seeking a Preston-based Contact Centre Leader to guide a friendly, down-to-earth team.
You will coach and develop up to 15 Agents, drive performance improvements, and partner with multiple internal teams to ensure top-notch customer experiences.
The role emphasizes coaching, data analysis, and achieving SLAs/KPIs, with a hybrid work arrangement and a focus on building a customer-first culture.
Candidates with strong leadership and communication skills will thrive in this environment.
Contact Centre Lead - Hybrid Preston employer: Ingenico
Ingenico is an exceptional employer, offering a dynamic and innovative work culture that encourages collaboration and the sharing of new ideas. With a strong focus on employee growth through learning and development opportunities, as well as a hybrid working model that promotes flexibility, Ingenico ensures that its team members thrive both personally and professionally. Located in vibrant cities like Sydney and Melbourne, employees enjoy a supportive environment where diversity fuels innovation, making it a rewarding place to contribute to the future of payment solutions.
