At a Glance
- Tasks: Lead guest experiences and coordinate fun holiday activities at Lake Conjola Holiday Park.
- Company: Ingenia, a leading Australian property group with a focus on community.
- Benefits: Flexible schedules, staff discounts, and career progression opportunities.
- Other info: Join a supportive team with extensive training and recognition programs.
- Why this job: Be the friendly face of the park and create memorable experiences for guests.
- Qualifications: Passion for customer service and experience in hospitality or tourism.
The predicted salary is between 49500 - 60500 $ per year.
Lake Conjola NSW 2539, Australia
About Ingenia
We are a leading Australian property group that own, operate and develop a fast‑growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. At Ingenia, we genuinely care for our people and are committed to creating communities where residents and visitors can truly belong.
Role Summary
We’re looking for a Full‑Time Guest Experience Supervisor to join our team at the Lake Conjola Holiday Park. Reporting to the Park Manager, you will be the welcoming face of the park, ensuring guests and residents receive exceptional experiences while having fun!
Why You’ll Love Life at Ingenia
- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Flexible work schedules to suit your lifestyle
Responsibilities
- Lead and support Front Office operations, supervising the team and allocating tasks on shift
- Deliver seamless, friendly check‑in and check‑out experiences in line with procedures
- Coordinate and deliver fun, engaging holiday activities within budget
- Drive sales and service standards to achieve strong guest satisfaction and NPS results
- Maintain site presentation, safety, and operations, including caretaking support, payments, bookings, and issue logging
Qualifications
- Passionate about creating warm, memorable guest experiences through genuine customer service
- Experience in hospitality or tourism, or a strong enthusiasm for building skills in a guest‑focused role
- Confident using Microsoft Office and booking systems such as Newbook, or eager to learn in a tech‑enabled environment
- Collaborative, communicative with empathy, and a strong eye for detail
- Valid Working with Children Check
- Current automatic driver’s licence
Legal Requirements
All applicants must be able to work in Australia and provide evidence of working rights, and must undergo a National Police Check. All employees of Ingenia Communities must undergo a National Police Check.
Recruitment Process
- Apply via our website – no cover letter needed
- Quick phone chat and interview with your future manager
- Background checks
- Offer and onboarding
Additional Information
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs.
Guest Experience Supervisor employer: Ingenia Holidays
Ingenia is an exceptional employer that fosters a vibrant and supportive work culture, where your contributions are valued and celebrated. As an Assistant Park Manager at our Wagga Wagga Holidays site, you'll enjoy flexible work schedules, generous staff discounts, and opportunities for personal growth, all while being part of a passionate team dedicated to creating memorable holiday experiences for our guests. Join us in making life better and brighter, and experience the rewards of working in a community-focused environment.
