Housekeeping Attendant in Soldiers Point

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

We’re on the lookout for a Casual Housekeeping Attendant to join our team at our Soldiers Point Holidays site. Reporting to the Park Manager, you’ll play a key role in creating a clean, safe and inviting environment to help us deliver exceptional experiences for our guests and residents while having fun!

Enjoy a coastal lifestyle at Ingenia Holidays Soldiers Point, a stunning waterfront destination surrounded by pristine beaches, boating adventures, and the natural beauty of Port Stephens.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

In this Role, You’ll

• Play a vital role in creating sparkling clean, welcoming spaces that delight our guests and residents every day.
• Take pride in keeping rooms and common areas stocked, fresh, and ready for memorable stays.
• Be part of a supportive, fun team where your ideas and positive attitude are valued.
• Enjoy a safe, respectful workplace where your wellbeing and growth matter.
• Embrace variety in your day, with opportunities to learn new skills and make a real difference.

You’re Likely a Match If You

• Love the details; your sharp eye and pride in your work mean every guest enjoys a spotless, welcoming space.
• Are organised, reliable, and thrive working both independently and as part of a fun, supportive team.
• Bring a positive attitude, great communication skills, and a genuine passion for making people feel at home.
• Are ready to roll up your sleeves, stay active, and enjoy a hands-on role that keeps you moving and engaged.
• Hold a current “C” class driver’s licence.
• Bring energy, ideas, and a genuine passion for making a difference.

Our Recruitment Process

We keep things simple and supportive:

• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Customer Obsessed

Know your customer and their needs. Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent. Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'. Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count. Own the basics, be reliable and accountable. Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions. Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes. Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me

Be approachable, create a sense of belonging, listen with curiosity. Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team. Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture. Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.

Today & Tomorrow

Get it right at the beginning, legacy of decisions. Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve. Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.

Invest in growth, learn and help others learn. Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.

Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up. Is this the right choice for our residents, guests, and company? Are we acting responsibly? Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly. If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.

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