At a Glance
- Tasks: Support customers from deposit to settlement, guiding them through contracts and timelines.
- Company: Ingenia, a leading ASX 200 company with a focus on community.
- Benefits: Discounted accommodation, employee share options, and hybrid working arrangements.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a growing team and help customers navigate important life decisions.
- Qualifications: Experience in property, real estate, or customer-facing roles is preferred.
The predicted salary is between 62100 - 75900 $ per year.
At Ingenia, we’re all about building belonging.
As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 land‑lease communities and holiday parks across Australia, with more than 15,700 income‑generating sites, 11,000 residents, and 1.2 million guest nights annually.
Due to business growth, we’re hiring a Settlements Lead at Ingenia’s Lifestyle Gordonvale site.
Reporting to the Sales Manager, the role is a Sales Associate‑style position that supports customers from deposit through to settlement, guiding them through contracts, timelines and next steps, and keeping momentum until settlement day.
Key Responsibilities
- Support a portfolio of customers from deposit through to settlement.
- Guide customers through contracts, timelines and next steps in plain English.
- Proactively manage milestones, documentation and follow‑ups to keep sales moving.
- Act as the key point of contact, building trust and keeping excitement high throughout the journey.
- Work closely with Sales, Legal and Delivery teams to remove blockers and keep deals progressing.
- Maintain accurate pipeline tracking through our CRM system.
Benefits
- Heavily discounted accommodation at Ingenia Holiday Parks.
- Employee share options.
- Retailer discounts.
- Novated Lease options.
- Hybrid working options.
- Up to 26 weeks paid parental leave.
About You
- Enjoy building relationships and empathetically supporting customers through big life decisions.
- Like managing multiple clients at different stages of a journey.
- Are proactive, organised and naturally follow things through.
- Communicate clearly and confidently, especially simplifying complex information.
- Have experience in property, real estate, sales support, or similar customer‑facing roles.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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Home Sales Settlements Coordinator employer: Ingenia Communities Group
Ingenia Communities Group is an excellent employer, offering a vibrant work culture that prioritises resident engagement and community development. With a focus on employee growth, you will have opportunities to enhance your leadership skills while working in a supportive team environment at our Sunbury site, where your contributions directly impact the quality of life for residents. Enjoy the benefits of a hands-on role that fosters collaboration and innovation in delivering exceptional community experiences.
