Guest Experience Officer - Ulladulla Holidays

Position

Casual Guest Experience Officer – Ulladulla Holidays site, reporting to the Park Manager.

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‑in and check‑out experience.
• Convert walk‑in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals such as Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after‑hours guest assistance, and monitoring compliance with site rules.

Qualifications

• Passionate about creating warm, memorable guest experiences through genuine customer service.
• Experience in hospitality or tourism, or enthusiasm for building skills in a guest‑focused role.
• Confidence using Microsoft Office and booking systems such as Newbook, with a willingness to learn and grow in a tech‑enabled environment.
• Collaborative teamwork, empathetic communication, and strong attention to detail.
• Valid Working with Children Check.
• Current automatic driver’s licence.

Benefits

• Staff discounts on Ingenia Holiday Parks, often exceeding 50%.
• Employee referral, employee of the month, and employee of the year rewards.
• Flexible work schedules to suit lifestyle.
• Retailer discounts.

All applicants must be able to work in Australia and provide evidence of working rights, and must undergo a National Police Check.