At a Glance
- Tasks: Coordinate home deliveries and ensure residents have a smooth settling-in experience.
- Company: Ingenia, a leading lifestyle community and holiday park operator in Australia.
- Benefits: Discounted accommodation, employee share options, and up to 26 weeks paid parental leave.
- Other info: Join a supportive team where no two days are the same!
- Why this job: Make a real difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Experience in customer service or property management with strong organisational skills.
The predicted salary is between 56700 - 69300 $ per year.
At Ingenia, We're All About Building Belonging.
As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia.
Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.
Whether someone is staying for a weekend or settling in for years, we're focused on creating warm, inclusive spaces where people truly feel at home.
Our people care deeply; about their work, their communities, and making a real difference.
We're bold, customer-focused, and always improving.
At Ingenia, you're empowered to grow, contribute, and create moments that matter.
Do what matters. Know you matter.
Join us and help bring great experiences to life, starting with you!
Due to continued growth, we're looking for a Home Delivery Coordinator to join our team in Gordonvale, QLD.
Working closely with Project Managers, Sales Teams, the Community Manager, builders and trades, you'll help ensure every resident receives a high-quality home and an exceptional handover experience.
This is more than a construction or administration role.
You'll be the link between construction and customer experience, coordinating home deliveries, managing defects, conducting home demonstrations, and supporting residents as they settle into their new community.
If you're organised, people-focused, and enjoy seeing projects come to life while making a genuine difference to customers, this is the perfect opportunity to kick off 2027 with a rewarding new challenge
Benefits
- Heavily discounted accommodation at Ingenia Holiday Parks
- Employee share options
- Retailer discounts
- Novated Lease options
- Up to 26 weeks paid parental leave
- A role where no two days are the same
- A supportive and collaborative team
Key Responsibilities
- Coordinate the delivery of new homes, ensuring they meet Ingenia's quality standards and are ready for settlement
- Provide regular build progress updates, including photos and status reports, to keep customers informed throughout their journey
- Manage and coordinate defect rectification before settlement and throughout warranty periods
- Conduct engaging home demonstrations, guiding residents through home features, appliances, manuals, and community resources
- Work closely with builders, contractors, sales teams, project managers, and community teams to deliver an exceptional customer experience
About You
- Experience in property, construction, facilities, customer service, real estate, or a similar customer-focused environment
- Strong stakeholder management skills with the ability to build trust and communicate confidently with customers, trades, and internal teams
- Highly organised and able to coordinate multiple homes, timelines, and competing priorities
- Detail-focused with a passion for delivering high-quality outcomes and resolving issues proactively
- A natural problem solver who enjoys helping people and creating positive customer experiences
- Recruitment Process
- Phone conversation with Talent Acquisition team
- Interviews
- Background Checks
- Receive your offer, and join your team that values your contribution and collaboration
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
To learn more about what it's like to work with Ingenia, take a look at our Linked In page here.
Home Delivery Coordinator - Gordonvale Over 50s Community in Cairns employer: Ingenia Communities Group
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