At a Glance
- Tasks: Resolve banking disputes and investigate scams while supporting vulnerable customers.
- Company: Join ING, a leading bank committed to fairness and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Make a real difference by driving improvements and ensuring fair outcomes for customers.
- Qualifications: Experience in dispute resolution and strong analytical skills required.
The predicted salary is between 82800 - 101200 $ per year.
ING is hiring External Dispute Resolution Case Managers to resolve AFCA and other external complaints in Sydney or Wyong.
You will investigate scams, disputes, and transactional issues, preparing comprehensive submissions for stakeholders.
You will identify trends, support vulnerable customers, and drive improvements across processes while upholding regulatory requirements and fairness in outcomes.
#J-18808-Ljbffr
Impactful Banking Dispute Resolution Manager in Sydney employer: ing
ING is an exceptional employer that prioritises employee development and fosters a collaborative work culture in the heart of Sydney. With a strong commitment to enhancing financial crime compliance, employees benefit from ongoing training opportunities and a supportive environment that encourages innovation and continuous improvement. Joining ING means being part of a dynamic team dedicated to making a meaningful impact in the financial sector.
