ING is seeking a Senior Process and Change Expert – Contact Centre to own end-to-end customer journeys across assisted channels and drive measurable improvements in experience and efficiency. The 12-month contract can be based in Sydney or Wyong, with a Sydney candidate travelling to Wyong twice weekly.
You will lead process transformation initiatives, translate insights into prioritised actions, and partner with operations, technology, risk, and product to ensure compliant change and benefits
Contact Centre Transformation Lead in Sydney employer: ING Bank (Australia) Limited
ING Bank (Australia) Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As a Mortgage Origination Digitisation Lead, you'll have access to extensive employee growth opportunities, including professional development and the chance to work with cutting-edge technology in a supportive environment. Located in Australia, you will be part of a global team that values diversity and encourages creative solutions, making it a rewarding place to advance your career.
Contact Details:
ING Bank (Australia) Limited Recruitment Team
