At a Glance
- Tasks: Lead customer remediation efforts and ensure fair outcomes for clients.
- Company: ING Bank, a leading financial institution focused on customer satisfaction.
- Benefits: Competitive pay, flexible work arrangements, and professional growth opportunities.
- Other info: Join a supportive team dedicated to delivering exceptional customer experiences.
- Why this job: Make a real difference in customers' lives while working in a dynamic environment.
- Qualifications: Experience in compliance, risk management, or customer service is preferred.
The predicted salary is between 56250 - 68750 $ per year.
ING Bank (Australia) Limited is seeking a Customer Remediation Lead to drive the end-to-end remediation stream within the Life Moments Transformation Program. This six-month fixed-term contract role focuses on delivering fair, timely and compliant outcomes for customers.
You will collaborate with Risk, Compliance, Legal, Finance, Data and Technology to design, implement and govern remediation activities that meet regulatory expectations and ING's framework, while ensuring accurate payments.
Fair Outcomes Remediation Lead employer: ING Bank (Australia) Limited
ING Bank (Australia) Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As a Mortgage Origination Digitisation Lead, you'll have access to extensive employee growth opportunities, including professional development and the chance to work with cutting-edge technology in a supportive environment. Located in Australia, you will be part of a global team that values diversity and encourages creative solutions, making it a rewarding place to advance your career.
Contact Details:
ING Bank (Australia) Limited Recruitment Team
