ING Australia is seeking a Senior Process and Change Expert – Contact Centre to own and optimise customer journeys across assisted channels. You will drive end-to-end improvements, collaborating with operations, risk, technology and product to deliver compliant, sustainable change.
The role is a 12-month contract based in Sydney or Wyong, with regular travel between sites. You'll translate insights and performance data into actionable improvements, aiming to reduce customer effort and boost
Senior Contact Centre Transformation Lead (12-Month) in Wyong employer: ING Australia
At ING, we pride ourselves on being an exceptional employer that champions individuality and inclusivity. Our Customer Excellence team, based in vibrant Sydney or serene Wyong, offers a supportive work culture where your contributions are valued, and your professional growth is nurtured through diverse opportunities. With benefits like discounted health insurance, additional rest days for wellbeing, and a commitment to gender equality, ING is dedicated to creating a rewarding environment for all employees.
