ING Australia is seeking a Lead Collections Officer to manage a team responsible for customers in arrears and financial difficulty. The role involves delivering service excellence, mentoring staff, and ensuring compliant collections activity across multiple channels.
Based in Sydney or Wyong, this permanent position emphasizes empathy, integrity, and customer-first thinking within the Financial Care team.
Lead Collections Coach, Customer Care & Growth in Wyong employer: ING Australia
At ING, we pride ourselves on being an exceptional employer that champions individuality and inclusivity. Our Customer Excellence team, based in vibrant Sydney or serene Wyong, offers a supportive work culture where your contributions are valued, and your professional growth is nurtured through diverse opportunities. With benefits like discounted health insurance, additional rest days for wellbeing, and a commitment to gender equality, ING is dedicated to creating a rewarding environment for all employees.
