At a Glance
- Tasks: Investigate and resolve complex transaction disputes and scam-related matters.
- Company: Join ING Australia, a leader in customer excellence.
- Benefits: Competitive salary, flexible work options, and career development opportunities.
- Other info: Be part of a supportive team focused on customer satisfaction.
- Why this job: Make a real difference by delivering fair outcomes for customers.
- Qualifications: Experience in dispute resolution and strong analytical skills.
ING Australia is seeking two External Dispute Resolution Case Managers with hands-on experience investigating and resolving transaction disputes and scam-related matters.
You’ll join our Customer Excellence team to manage complex complaints referred through external bodies such as AFCA.
In this role you’ll investigate issues, analyse evidence, and work with stakeholders to deliver fair outcomes for customers and the business.
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External Dispute Resolution Specialist – Complex Disputes in Sydney employer: ING Australia
At ING, we pride ourselves on being an exceptional employer that champions individuality and inclusivity. Our Customer Excellence team, based in vibrant Sydney or serene Wyong, offers a supportive work culture where your contributions are valued, and your professional growth is nurtured through diverse opportunities. With benefits like discounted health insurance, additional rest days for wellbeing, and a commitment to gender equality, ING is dedicated to creating a rewarding environment for all employees.
