Infosys is seeking a Service Desk Specialist to act as the primary contact for customer issues across voice and digital channels in a hybrid Melbourne/Sydney role. You will own incidents, guide customers through self-service tools, and ensure adherence to SLAs while collaborating with resolver teams to maintain service quality.
The ideal candidate has 3+ years in service desk operations, strong communication, and a customer‐first mindset, with flexibility to work 24x7 shifts.
Service Desk Specialist - Hybrid AU | Incident Ownership in Sydney employer: Infosys
Infosys is an exceptional employer that fosters a dynamic work culture in Sydney, offering a hybrid work arrangement that promotes flexibility and work-life balance. With a strong emphasis on employee growth, you will have access to global team exposure and opportunities to lead innovative projects, making your role as a Senior Salesforce Developer both meaningful and rewarding.
