At a Glance
- Tasks: Lead backup operations and ensure data recoverability for global enterprises.
- Company: Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, inclusive culture, and opportunities for continuous learning.
- Other info: Join a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact on businesses while working with cutting-edge technology.
- Qualifications: Experience in backup solutions and strong analytical skills required.
The predicted salary is between 130000 - 145000 $ per year.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
If your passion is to build solutions that really make a difference to enterprises, the community, and your world, Infosys is the right place for you.
Location: Sydney, Australia
Vacancy address: 100 Arthur Street, North Sydney, New South Wales 2060
Industry: Information & Communication Technology (ICT)
Occupation: Software Engineer
Job Designation: Senior Consultant Storage & Backup
Salary: 130,000-145,000 AUD Annual Gross
Job Description:
- Lead 24x7 backup and restore operations covering Networker, RMAN and related enterprise backup platforms.
- Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management.
- Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.
- Manage incident, change, problem and service request activities for backup and recovery services.
- Drive daily backup health reporting, missed backup governance, capacity utilisation and remediation tracking.
- Support critical restore events, P1/P2 incidents, DR exercises and RCA/permanent corrective action processes.
- Lead discussions with business teams/SMEs to understand recovery requirements and implement optimal backup solutions.
- Ensure accurate configuration, asset and knowledge records in ServiceNow/CMDB.
- Prepare shift rosters for L1 team members and ensure smooth 24x7 backup monitoring coverage.
- Train L1/L2/L3 colleagues on backup operations, restore procedures and customer-specific runbooks.
- Write solution/estimate inputs for RFPs and transition plans.
- Drive automation for backup failure triage, reporting, self-healing and evidence extraction.
Experience:
- Experience in running operations with ITIL processes / ITIL certification preferred.
- Excellent analytical and troubleshooting skills with strong ownership during P1/P2 incidents.
- Strong verbal and written communication; able to interact with customer, tower leads and offshore teams.
- Ability to identify service improvements, automation opportunities, incident reduction and knowledge reuse.
- Willingness and flexibility to learn new technologies, scale up quickly and adapt to transition needs.
Preferred:
- Mandatory: NetApp, Dell EMC Networker, Oracle RMAN, backup monitoring, restore validation, and backup policy/schedule management.
- Intermediate Level: Linux and Windows Administration.
- Good to Have: Veritas NetBackup, IBM ISP/TSLM/ISPP, Dell EMC/Data Domain, StorageTek, cloud-native backup, ServiceNow ITSM, and automation using Ansible/Jenkins/GitHub.
Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.
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