At a Glance
- Tasks: Provide IT support and manage infrastructure for users in Melbourne and remote locations.
- Company: Join Infosys, a global leader in digital services and a certified Top Employer.
- Benefits: Enjoy flexible working arrangements, health insurance discounts, and career growth opportunities.
- Other info: Dynamic work culture focused on care, inclusion, and continuous learning.
- Why this job: Be part of an innovative team driving digital transformation with cutting-edge technology.
- Qualifications: Tertiary qualification in IT or related discipline required.
The predicted salary is between 49500 - 60500 $ per year.
About Us
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose.
As an AI‐firstorganization, we empower our people to work onnext‐generationtechnologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culturethat'snot just promised it's certified. #Top Employer2026 #Thrive At Infosys
Visitwww. infosys. comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description
As an IT Infrastructure Support Analyst you will be responsible forproviding IT Support to users, both based out of the officein Melbourneand working at Client or remote locations.
You will also be responsible forensuring thatall IT devices are compliant with latest patches, OEM supported OS/HW/SW.
Roles and Responsibilities
- IT Support to users, both based out of the office and working at Client or remote locations.
- Install, configure, manage IT Infra covering all services managed bythe IT deptacross the region.
- Ensure all IT devices are compliant with latest patches, signatures, and software.
- Provide new hire onboarding support (localonsite and remote over Web Ex), to configure laptop and basic IT services.
- Aligning to Service Support processes and working with stakeholders on this regard.
- Prepare systems & infrastructure in alignment to IT and Information security guidelines.
- Ensuring the systems in the locations are compliant with respect to Security KPIs.
- Handling IT audits and addressing the findings.
- Assets inventory managementandrelated activities.
- Co-ordination with vendors & service providers for obtaining equipment quotes based on project needs.
- Working with stakeholders from Delivery, Facilities, Information Security Group, Client, Suppliers and Internal teams.
- Identify areas of opportunitiesin IT serviceand develop a business case for review, sign off and implement.
- Tertiary Qualification in IT / Computer Science / related discipline.
Preferred
- Business Continuity Management activities for the IT Infrastructure and services delivered from the location.
- Participate and provide inputs onbudgeting for IT Infrastructure at the location.
- Perform project management & implementation activities for new infrastructure setup or upgrade of existing infrastructure
Additional Skills
- Analytical and Reporting skills
- Planning and Organizing
In addition to compensation aligned with your role, you'llhave access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Our recruitment and selection processis designed to create the best match for both you and Infosys.
Depending on the role, it may include an initialscreening, technical or functional interviews, and conversations focused on cultural alignment and shared values.
We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer.
At Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email **********@infosys. com or call 1-866-472-0935.
Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please notein order toprotect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.
In the absence of a signed agreement, any submission will be deemedas non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit, competenceand performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
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