Infosys is seeking a Contact Center Consultant to join our team in Australia. The role focuses on end-to-end administration, configuration, maintenance, and support of Genesys Cloud and Avaya UC solutions, with exposure to MS Dynamics, Verint, and Guardian products.
You will ensure uninterrupted contact center operations and effective call routing. The position supports hybrid working arrangements and requires strong SLA discipline, communication, and problem-solving skills, with 24x7 readiness
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Contact Center Engineer: Genesys/Avaya L2 Support in Melbourne employer: Infosys
Infosys is an exceptional employer that fosters a dynamic work culture in Sydney, offering a hybrid work arrangement that promotes flexibility and work-life balance. With a strong emphasis on employee growth, you will have access to global team exposure and opportunities to lead innovative projects, making your role as a Senior Salesforce Developer both meaningful and rewarding.
