Salesforce & CRM Transformation Leader in Sydney

Infosys Consultingistheworldwidemanagementand ITconsultancyunitofthe Infosys Group(NYSE: INFY), aglobaladvisortoleadingcompaniesforstrategy, processengineeringandtechnology-enabledtransformationprograms.

Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges, andtohelptheminapost-modern ERPworld.

Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances, weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.

Apioneerinbreakingdownthebarriersbetweenstrategyandexecution, Infosys Consultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellas IT-enabledtransformation.

Tofindouthowwegobeyondtheexpectedtodelivertheexceptional, visitusatwww. infosysconsultinginsights. com.

Role

Summary

IInfosys Consulting is looking for a

Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise , who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.

The preferred applicant will possess a strong consulting background , having successfully led intricate Salesforce programs within

Salesforce Professional Services or prominent global consultancies , and will be recognized as a reliable CRM advisor.

• Role: Salesforce & CRM Leader
• Position: Full-time - Permanent

Key Responsibilities

• CRM & Salesforce Leadership
• Lead and oversee the

CRM and Salesforce consulting portfolio in targeted sectors (e. g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).

• Develop and implement enterprise CRM strategies , roadmaps, and operating models that align with client business goals.
• Act as the executive Salesforce subject matter expert , encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
• Encourage innovation through the integration of
• AI, analytics, automation, and data-driven CRM capabilities

(e. g., Einstein, Mule Soft, integrations).

• Client Engagement & Advisory
• Collaborate with

C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.

• Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
• Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
• Consulting & Delivery Excellence
• Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
• Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
• Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
• Practice & Capability Building
• Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
• Contribute to the growth of the practice , including developing solution accelerators, assets, and thought leadership materials.
• Work collaboratively with Infosys’ global delivery teams to refine onshore/offshore delivery strategies.
• Business Development & Growth
• Assist with pre-sales and pursuit activities , including solution formulation, proposal development, estimations, and client presentations.
• Identify and cultivate new revenue streams within both existing and prospective client accounts.
• Enhance Infosys’ strategic partnership with

Salesforce , focusing on alliance initiatives and joint go-to-market strategies.

• Required Experience & Qualifications
• Mandatory Experience

15+ years of comprehensive experience in CRM, digital, or enterprise transformation.

10+ years of direct experience within the Salesforce ecosystem , including leadership over extensive Salesforce programs.

• Demonstrated experience as a

CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader .

• Strong consulting credentials, preferably having been sourced from Salesforce Professional Services or prestigious consultancies .
• A proven track record of managing multi-million-dollar CRM transformation initiatives .
• Salesforce & CRM Expertise
• In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
• Strong grasp of

CRM architecture, integrations, data strategy, and customer experience design .

• Experience working in regulated and large-scale enterprise environments .
• Leadership & Consulting Skills
• Outstanding stakeholder management and executive communication abilities .
• Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
• Robust commercial insight coupled with expertise in sales, account growth, and margin management .
• Preferred Background

• Prior leadership experience in

• Salesforce Professional Services , or
• Global consulting firms (Accenture, Deloitte, Pw C, EY, Capgemini, Cognizant, TCS, etc.)
• Experience in large enterprise and complex transformation settings .
• Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
• Why Infosys Consulting
• Opportunityto leadandshape Salesforce‑led CRMtransformations atscale.
• Workwithmarqueeclientsacrossindustriesonhigh‑impactprograms.
• Strongglobaldeliverycapabilitiesandagrowingconsultingfootprint.
• Platformtobuildthoughtleadership, practicegrowth, andlong‑termcareerimpact.

We offer you great opportunities within a dynamically growing consulting organization.

You will elaborate and deliver best practice solutions and will be able to further develop your skills.

At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

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