Senior Client Services Lead in Sydney

Infosys is seeking a Senior Manager - Client Services to grow our business within accounts in the Banking, Financial Services and Insurance Industry. The Senior Manager is accountable for all aspects of client relationship. The Senior Manager leads the effort to acquire new logos, preparation and execution of the Account plan, reviews Sales plan/pipelines, support and review proposal preparation and outcomes. The Senior Manager will be engaging with senior stakeholders including CXOs for acquiring new logos and managing accounts.

Location: Sydney, NSW

Job Responsibility:

• Drives acquisition of new logos with Infosys services
• Identifies and drives large opportunities for new business
• Managing accounts in the Banking, Financial Services and Insurance sector
• Establishes partnerships to support client needs
• Engages the relevant internal Infosys teams and service lines team for developing solutions
• Be the escalation point and if needed also directly handles risks and issues related to the accounts

Required skills:

• Demonstrated experience in Senior-level client-facing roles or account management leadership roles
• Experienced in the Banking, Financial Services and Insurance industry sector and new logo acquisition
• Ability to identify and shape GenAI/Agentic AI use cases within BFSI, and translate them into business outcomes and ROI narratives for CXO stakeholders
• Working knowledge of AI partner ecosystems and associated governance/regulatory considerations specific to Financial Services and Insurance Industry
• Engage C-level stakeholders to understand business challenges and position AI-led solutions
• Experience and understanding of engineering, architecture, applications, infrastructure, data, cybersecurity, AI and related technologies
• Experienced in managing business portfolio of $25 Mn+
• End to end multiple account ownership including account forecasting, budgeting, operations and overall P&L
• Strong Client Relationship Management skills; engagement with Client General Managers and CXOs
• Deep experience in client engagement in a Global delivery model and drive solutions and financial decisions with offshore teams

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding, and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.