IT Infrastructure Support Analyst in Melbourne

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

Role Description: As an IT Infrastructure Support Analyst you will be responsible for providing IT Support to users, both based out of the office in Melbourne and working at Client or remote locations. You will also be responsible for ensuring that all IT devices are compliant with latest patches, OEM supported OS/HW/SW.

Roles and Responsibilities:

• IT Support to users, both based out of the office and working at Client or remote locations.
• Install, configure, manage IT Infra covering all services managed by the IT dept across the region.
• Ensure all IT devices are compliant with latest patches, signatures, and software.
• Provide new hire onboarding support (local onsite and remote over WebEx), to configure laptop and basic IT services.
• Aligning to Service Support processes and working with stakeholders on this regard.
• Prepare systems & infrastructure in alignment to IT and Information security guidelines.
• Ensuring the systems in the locations are compliant with respect to Security KPIs.
• Handling IT audits and addressing the findings.
• Assets inventory management and related activities.
• Co-ordination with vendors & service providers for obtaining equipment quotes based on project needs.
• Working with stakeholders from Delivery, Facilities, Information Security Group, Client, Suppliers and Internal teams.
• Identify areas of opportunities in IT service and develop a business case for review, sign off and implement.

Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:

• Business Continuity Management activities for the IT Infrastructure and services delivered from the location.
• Participate and provide inputs on budgeting for IT Infrastructure at the location.
• Perform project management & implementation activities for new infrastructure setup or upgrade of existing infrastructure.

Additional Skills:

• Analytical and Reporting skills
• Planning and Organizing

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU):

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1-866-472-0935.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.