Infinite Insurance - Insurance Administration Officer
Location: Melbourne, VIC (Cremorne)
Type: Full-time, permanent, Monday – Friday, 9am – 5pm
Flexibility: 3 WFH days per week, 2 days in the office
Salary: $70,000 – $75,000 + super
About Infinity Group & Infinite Insurance
At Infinity, we help everyday Australians take control of their financial universe, from eliminating debt to building long-term wealth with confidence.
Infinite Insurance has been newly created to protect the people we already serve. As the dedicated insurance arm of the Infinity Group, Infinite Insurance exists to ensure our clients' financial strategies are properly protected – with clear advice, transparent options, and service that feels genuinely human. No product pushing. No black holes. Just the right cover, done properly.
The Role
Reporting into the Chief Insurance Officer, the Insurance Administration Officer supports the brokerage by ensuring accurate policy processing, strong compliance, and smooth coordination across insurers, brokers, and internal teams.
You'll work closely with our Insurance Brokers and Claims Coordinator to support 4,500 (and counting) existing Infinity Group clients, helping deliver a high-quality, end-to-end client experience. As part of the foundation team, you'll also contribute to building the administrative systems, processes, and standards that will support Infinite Insurance as it scales nationally.
Key Responsibilities
- Process new business, renewals, endorsements, and cancellations
- Prepare certificates of currency, renewal documentation, and policy schedules
- Maintain accurate records and ensure documentation meets compliance standards
- Assist with debtor management, invoicing, and reporting
- Liaise with insurers, underwriters, brokers, and internal teams to support efficient policy processing
- Respond to client enquiries regarding policy coverage, documentation, and administrative processes
- Identify opportunities to streamline workflows and improve service quality
- Support the broader insurance team with general administrative and operational tasks
Qualifications & Experience
- 1–2 years' administration experience (insurance or financial services preferred)
- Tier 2 qualification in General Insurance, or willingness to obtain
- Exposure to CRM systems and policy management platforms
Skills & Attributes
- Exceptional attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple priorities
- Clear, professional written and verbal communication
- Confident working with internal stakeholders and external insurers
- Customer-focused mindset aligned with Infinity's service standards
- Comfortable working in a growing, evolving business
Why Join Infinite Insurance
- Purpose-Driven Work – Support and protect clients who already trust Infinity with their financial future
- Career Growth – Join a new division with opportunities to grow alongside the business
- Competitive Remuneration – We hire the best and reward the best
- Financial Empowerment – Free access to Infinity's Rapid Repay program, financial education and wealth creation opportunities to fast track your own financial freedom
- First-Class Onboarding – All-expenses-paid trip to our Gold Coast HQ for our company induction
Insurance Administration Officer in Melbourne employer: Infinity Group
Infinity Group is an exceptional employer located in Southport, Gold Coast, offering a vibrant work culture that prioritises collaboration and personal growth. With competitive remuneration, comprehensive onboarding, and a strong focus on career advancement, employees are empowered to thrive in their roles while contributing to meaningful financial transformations for clients. The opportunity to work on diverse technology projects within a supportive team environment makes Infinity a standout choice for those seeking a rewarding career path.
