At a Glance
- Tasks: Support finance brokers by managing the loan process and ensuring compliance.
- Company: Join Infinity Group, a leading financial services company focused on client transformation.
- Benefits: Earn up to $120k OTE, enjoy remote work options, and access career growth opportunities.
- Other info: Be part of a team that gives back to the community and supports personal financial empowerment.
- Why this job: Make a real impact on clients' financial futures while developing your skills in a dynamic environment.
- Qualifications: 2-3 years in mortgage broking or financial services preferred; Cert IV in Finance is a plus.
The predicted salary is between 90000 - 90000 $ per year.
Location: Cremorne, VIC
Type: Full-time, on-site, Monday – Friday, 9am-5pm (Occasional weekend availability required). WFH 1 day per week post-probation
Salary: $90,000 + super + incentives (up to $120k OTE)
About Infinity Group Australia: At Infinity Group Australia, we exist to help everyday Australians conquer debt, build wealth, and create lasting financial freedom. Our average client pays off their home loan up to 20 years early and saves $270,000 on interest payments thanks to our flagship Rapid Repay program.
The Role: As a Broker Support Officer, you’ll be a key operational partner to our Finance Brokers, managing the end-to-end loan process with precision and strategic insight. You’ll assess client financials, structure loan scenarios, and ensure applications are submitted accurately and efficiently.
Key Responsibilities:
- Loan Processing & Compliance: Prepare and lodge loan applications via ApplyOnline, ensuring documentation is complete, accurate, and compliant with NCCP, AML/CTF, and lender-specific requirements. Maintain audit-ready records in CRM systems.
- Client Financial Assessment: Review PAYG and self-employed income, liabilities, credit reports, and asset positions. Assist brokers with serviceability calculations and loan structuring aligned to client goals and lender policy.
- Stakeholder Management: Liaise with lenders, conveyancers, real estate agents, accountants, and valuers to drive timely settlements. Escalate issues proactively and manage expectations across all parties.
- Client Experience & Broker Support: Act as the primary client contact throughout the loan journey. Provide updates, request documentation, and support brokers with loan sign-ups, annual reviews, and strategic initiatives like equity release or investment purchases.
- Data Integrity & Opportunity Identification: Maintain clean, consistent CRM records. Identify cross-sell opportunities and flag leads for brokers and relationship managers.
What We’re Looking For:
- Experience & Knowledge: 2–3 years in mortgage broking, lending operations, or financial services. Exposure to residential, investment, and construction lending is highly valued.
- Technical Skills: Proficient in ApplyOnline, SalesTrekker, CRM systems, and Microsoft Office. Confident using lender calculators and interpreting financial documents.
- Qualifications: Cert IV in Finance and Mortgage Broking (preferred). FBAA/MFAA accreditation (preferred but not essential). Must meet CPD and compliance standards.
- Professional Standards: Clear Police & Credit Report (mandatory). High attention to detail, strong communication skills, and a proactive, client-first mindset.
- Availability: Full working rights in Australia. Willingness to work weekends when required.
Why Join Infinity? At Infinity, we don’t just change our clients’ lives, we change the lives of our people too. Here’s what joining our team means for you and your family:
- Financial Empowerment: Free access to become an Infinity client, including support from our mortgage brokers, advisers, strategists, and relationship managers.
- Career Growth: Infinity has grown rapidly and we’re only getting started. With rapid growth comes rapid opportunity.
- Competitive Remuneration: We hire the best, and we reward the best.
- First-Class Onboarding: Includes an all-expenses-paid trip to our Real Estate Mastery (REM) event, a company iPhone and laptop, and a full company induction at our Gold Coast headquarters on day one.
At Infinity, giving back is part of who we are. Through initiatives like the Kmart Wishing Tree Appeal, our team helped raise over $250,000 last year to support children and families in need.
Ready to Join Us? If you’re looking for more than just a role, want to transform your own financial future, grow your career with one of Australia’s fastest-scaling companies, and make a real impact for clients and community, then Infinity is the place for you. Submit your application today, or feel free to reach out directly to Hannah Oxley – Talent Acquisition Partner at Infinity Group via LinkedIn if you have any questions.
Broker Support in Melbourne employer: Infinity Group
Infinity Group is an exceptional employer located in Southport, Gold Coast, offering a vibrant work culture that prioritises collaboration and personal growth. With competitive remuneration, comprehensive onboarding, and a strong focus on career advancement, employees are empowered to thrive in their roles while contributing to meaningful financial transformations for clients. The opportunity to work on diverse technology projects within a supportive team environment makes Infinity a standout choice for those seeking a rewarding career path.
