At a Glance
- Tasks: Coach clients to financial freedom and hold them accountable to their goals.
- Company: Innovative finance company focused on client success and real results.
- Benefits: Competitive salary, performance incentives, and access to personal financial coaching.
- Other info: Join a dynamic team with opportunities for growth and even travel to the US!
- Why this job: Make a real impact in people's lives while building your career in a growing company.
- Qualifications: Experience in relationship management or coaching; genuine care for clients is essential.
The predicted salary is between 90000 - 90000 $ per year.
Location: Southport, Gold Coast | Full-time | Mon–Fri (9am–5pm) + occasional evenings/weekends | WFH 1 day/week post‑probation
Remuneration: $90k base + incentives (OTE ~$130k+) + amazing company perks to achieve your own financial goals through investment properties.
Infinity exists to help people pay off their home loans in under 10 years, saving hundreds of thousands in interest — through strategy, education, and relentless accountability. This isn’t customer service. This is client success.
Our clients pay a substantial subscription fee to work with us because they want someone who will:
- Keep them moving when motivation drops
- Make the plan simple, clear, and doable
- Call out excuses (with empathy)
- Celebrate wins and build momentum
- Help them stick to the strategy long enough to change their life
Think personal trainer, but instead of abs and macros, it’s budgets, habits, debt smash-down, and financial freedom. Finance experience is helpful, but not required. We can teach the technical. We can’t teach care-factor.
Who you might be:
- A teacher who still loves educating people, just not the current system
- In sales, sick of selling things people don’t need
- A personal trainer, over the 4am starts and 8pm finishes — but you love coaching
- In a bank, watching profit targets crush the “valued customer” experience
- The “responsible one” in your group — you actually budget, track, and make extra repayments to your home loan
One non-negotiable: you genuinely care about people, and you’ll go the extra mile every single time to ensure our clients succeed.
Your client base: You’ll build up to approximately 150 clients (some singles, some couples). You’ll know them. You’ll coach them. You’ll drive outcomes with them.
How you’ll work: This is a modern relationship role — not face-to-face all day. Approximately 95% of interactions are virtual, but you will meet clients in person. We regularly hold major events on the Gold Coast (up to 2,500 clients) and around the country. On special occasions, you’ll get the chance to meet clients at these events — some travel may be involved.
What you’ll actually do:
- Run structured monthly check-ins + annual reviews
- Hold clients accountable to the strategy they’ve been given
- Help clients navigate life changes and keep progressing
- Coordinate with internal teams for seamless support
- Spot risks early and take action fast
- Keep records tight, accurate, and compliant
What makes Infinity different: We’re not a typical finance company. We tell the truth. Sometimes it’s a cuddle. Sometimes it’s a slap (metaphorically). We’re bold. We challenge the status quo. We don’t worship banks. We’re obsessed with outcomes. Not vibes. Not vanity metrics. Real results.
The team you’re joining: Around 45 Client Success Managers already (and growing). That number is likely to double over the next 18 months. We’re a company of approximately 230 employees. HQ on the Gold Coast, with offices in Melbourne, Sydney, and Wollongong. We’ve just secured office space in Las Vegas for a brand-new US expansion.
If you want to be part of something that’s scaling hard — this is it.
What we’re looking for: You’ll do well here if you’ve got:
- Proven experience in relationship management, client success, coaching, case management, account management, education or service leadership
- Confidence having real conversations
- Organisation and follow-through
- Energy, ownership, and integrity
- Comfort working fast, managing volume, and staying calm under pressure
The non-negotiables: All Infinity employees must:
- Pass a credit history check (min. score of 600) and police check
- Provide two professional references
- Hold full, unrestricted working rights in Australia
- Be available for full-time work at our Southport HQ
- Free access to become an Infinity client
- Real career growth in a business that’s expanding quickly
- Strong base + easily achievable incentives tied to performance and outcomes
- Proper onboarding + training with a structured 6 week onboarding experience
- A high-energy team that actually gives a damn
Relationship Manager employer: Infinity Group Finance
Infinity Group is an exceptional employer located in Southport, Gold Coast, offering a vibrant work culture that prioritises collaboration and personal growth. With competitive remuneration, comprehensive onboarding, and unique benefits like free access to financial services, employees are empowered to thrive both professionally and personally. The role of Project Delivery Coordinator not only provides exposure to diverse technology projects but also paves the way for career advancement within a rapidly growing organisation committed to making a positive impact on the lives of its clients and employees alike.
