At a Glance
- Tasks: Coach clients to financial freedom and help them smash their home loan goals.
- Company: Join a bold, innovative finance company focused on client success.
- Benefits: Competitive salary, performance incentives, and access to personal financial coaching.
- Other info: Be part of a rapidly expanding team with opportunities for growth and travel.
- Why this job: Make a real impact in people's lives while growing your career in a dynamic environment.
- Qualifications: Experience in relationship management or coaching is a plus, but genuine care is essential.
The predicted salary is between 90000 - 90000 $ per year.
About this position
Client Success Manager (Relationship Manager)
Location: Southport, Gold Coast | Full-time | Mon–Fri (9am–5pm) + occasional evenings/weekends | WFH 1 day/week post‑probation
Remuneration: $90k base + incentives (OTE ~$130k+) + amazing company perks to achieve your own financial goals through investment properties
Infinity exists to help people pay off their home loans in under 10 years, saving hundreds of thousands in interest — through strategy, education, and relentless accountability.
This isn’t customer service. This is client success. Our clients pay a substantial subscription fee to work with us because they want someone who will:
- Keep them moving when motivation drops
- Make the plan simple, clear, and doable
- Call out excuses (with empathy)
- Celebrate wins and build momentum
- Help them stick to the strategy long enough to change their life
Think personal trainer, but instead of abs and macros, it’s budgets, habits, debt smash-down, and financial freedom. Finance experience is helpful, but not required. We can teach the technical. We can’t teach care-factor.
Who you might be:
- A teacher who still loves educating people, just not the current system
- In sales, sick of selling things people don’t need
- A personal trainer, over the 4am starts and 8pm finishes — but you love coaching
- In a bank, watching profit targets crush the “valued customer” experience
- The “responsible one” in your group — you actually budget, track, and make extra repayments to your home loan
One non-negotiable: you genuinely care about people, and you’ll go the extra mile every single time to ensure our clients succeed.
Your world in this role:
You’ll build up to approximately 150 clients (some singles, some couples). You’ll know them. You’ll coach them. You’ll drive outcomes with them.
How you’ll work:
This is a modern relationship role — not face-to-face all day. Approximately 95% of interactions are virtual, but you will meet clients in person. We regularly hold major events on the Gold Coast (up to 2,500 clients) and around the country. On special occasions, you’ll get the chance to meet clients at these events — some travel may be involved.
What you’ll actually do:
- Run structured monthly check-ins + annual reviews
- Hold clients accountable to the strategy they’ve been given
- Help clients navigate life changes and keep progressing (not regressing)
- Coordinate with internal teams (Strategy, Brokerage, Property) for seamless support
- Spot risks early (drift, arrears, motivation drop) and take action fast
- Keep records tight, accurate, and compliant (details matter)
What makes Infinity different:
We’re not a typical finance company. And we’re not interested in acting like one. We tell the truth. We’re bold. We’re obsessed with outcomes.
The team you’re joining:
Around 45 Client Success Managers / RMs already (and growing). That number is likely to double over the next 18 months (opportunities for you to grow and promote). We’re a company of approximately 230 employees HQ on the Gold Coast, with offices in Melbourne, Sydney, and Wollongong. And we’ve just secured office space in Las Vegas for a brand-new US expansion — Several of our existing RM team will be travelling to and from the US to support it. This could be you!
If you want to be part of something that’s scaling hard — this is it.
What we’re looking for:
- Proven experience in relationship management, client success, coaching, case management, account management, education or service leadership
- Confidence having real conversations (not scripts, not robotic)
- Organisation and follow-through (you don’t drop balls)
- Energy, ownership, and integrity
- Comfort working fast, managing volume, and staying calm under pressure
The non-negotiables:
- All Infinity employees must pass a credit history check (min. score of 600) and police check
- Provide two professional references
- Hold full, unrestricted working rights in Australia
- Be available for full-time work at our Southport HQ
- Free access to become an Infinity client (yes, you can use the program too)
- Real career growth in a business that’s expanding quickly
- Strong base + easily achievable incentives tied to performance and outcomes
- Proper onboarding + training with a structured 6 week onboarding experience
- A high-energy team that actually gives a damn
Relationship Manager employer: Infinity Group Coaching Pty Ltd
Infinity Group Coaching Pty Ltd is an exceptional employer located in Southport, Queensland, offering a vibrant work culture that prioritises client success and employee growth. With a strong focus on personal development, employees benefit from comprehensive training, the opportunity to engage with a supportive team, and the chance to participate in exciting events across Australia and even the US. The company not only provides competitive remuneration but also fosters a high-energy environment where genuine care for clients and colleagues is at the forefront of everything we do.
Contact Details:
Infinity Group Coaching Pty Ltd Recruitment Team
