Relationship Manager

Location: Southport, Gold Coast | Full-time | Mon–Fri (9am–5pm) + occasional evenings/weekends | WFH 1 day/week post‑probation

Remuneration: $90k base + incentives (OTE ~$130k+) + amazing company perks to achieve your own financial goals through investment properties.

Infinity exists to help people pay off their home loans in under 10 years, saving hundreds of thousands in interest — through strategy, education, and relentless accountability.

This isn’t customer service. This is client success. Our clients pay a substantial subscription fee to work with us because they want someone who will:

• Keep them moving when motivation drops
• Make the plan simple, clear, and doable
• Call out excuses (with empathy)
• Celebrate wins and build momentum
• Help them stick to the strategy long enough to change their life

Think personal trainer, but instead of abs and macros, it’s budgets, habits, debt smash-down, and financial freedom. Finance experience is helpful, but not required. We can teach the technical. We can’t teach care-factor.

Who you might be:

• A teacher who still loves educating people, just not the current system
• In sales, sick of selling things people don’t need
• A personal trainer, over the 4am starts and 8pm finishes — but you love coaching
• In a bank, watching profit targets crush the “valued customer” experience
• The “responsible one” in your group — you actually budget, track, and make extra repayments to your home loan

One non-negotiable: you genuinely care about people, and you’ll go the extra mile every single time to ensure our clients succeed.

Your world in this role:

You’ll build up to approximately 150 clients (some singles, some couples). You’ll know them. You’ll coach them. You’ll drive outcomes with them.

How you’ll work:

This is a modern relationship role — not face-to-face all day. Approximately 95% of interactions are virtual, but you will meet clients in person. We regularly hold major events on the Gold Coast (up to 2,500 clients) and around the country. On special occasions, you’ll get the chance to meet clients at these events — some travel may be involved.

What you’ll actually do:

• Run structured monthly check-ins + annual reviews
• Hold clients accountable to the strategy they’ve been given
• Help clients navigate life changes and keep progressing
• Coordinate with internal teams for seamless support
• Spot risks early and take action fast
• Keep records tight, accurate, and compliant

What makes Infinity different:

We’re not a typical finance company. We tell the truth. Sometimes it’s a cuddle. Sometimes it’s a slap (metaphorically). We’re bold. We challenge the status quo. We don’t worship banks. We’re obsessed with outcomes.

The team you’re joining:

Around 45 Client Success Managers already (and growing). That number is likely to double over the next 18 months. We’re a company of approximately 230 employees HQ on the Gold Coast, with offices in Melbourne, Sydney, and Wollongong.

If you want to be part of something that’s scaling hard — this is it.

What we’re looking for:

• Proven experience in relationship management, client success, coaching, case management, account management, education or service leadership
• Confidence having real conversations
• Organisation and follow-through
• Energy, ownership, and integrity
• Comfort working fast, managing volume, and staying calm under pressure

The non-negotiables:

• Pass a credit history check (min. score of 600) and police check
• Provide two professional references
• Hold full, unrestricted working rights in Australia
• Be available for full-time work at our Southport HQ

Infinity Group Coaching is an award-winning financial services business helping Australians take control of their finances and build long-term wealth. For over a decade, we've supported thousands of clients to reduce debt, pay off mortgages faster and achieve their financial goals.