ICT Business Analyst in Sydney

Infinity Commercial Furniture – Zetland NSW

We’re looking for an ICT Business Analyst to join our growing technology team and help shape how our business runs day to day.

This is a hands‑on, business‑facing role where you’ll bridge the gap between our finance, operations and Sales teams — translating business needs into practical, well‑implemented system solutions.

You’ll play a key role in our upcoming ERP transformation, working closely with stakeholders across Finance, Supply Chain, Manufacturing, Sales and Customer Service to gather requirements, configure and test new functionality, and ensure a smooth transition to Microsoft Dynamics 365 Business Central.

Key Responsibilities

• You’ll Be Responsible For
• Business partnering: Working with stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Sales and Customer Service to understand requirements, identify issues and prioritise improvements.
• ERP implementation: Supporting the end-to-end implementation of Microsoft Business Central — from requirements gathering and process mapping through to configuration, data migration, testing and go‑live.
• Finance process alignment: Applying your finance background to ensure new systems and workflows support accurate reporting, reconciliation, and financial controls.
• Process & workflow improvement: Analysing existing business processes and designing improved, standardised workflows and approvals within the new ERP environment.
• Systems support: Providing day‑to‑day support for Business Central and related business applications, troubleshooting issues and coordinating resolutions with IT and vendors.
• Data & reporting: Analysing business data, investigating discrepancies, and supporting reporting and decision‑making using tools such as Excel, SQL or Power BI.
• Testing & change management: Coordinating user acceptance testing, documentation, training and communication to ensure the business successfully adopts new solutions.
• Stakeholder & vendor management: Liaising with implementation partners, vendors and internal teams to keep the project on track and issues resolved quickly.
• Skill & Experience

About You

We’re looking for someone with

• 2+ years’ experience in a Business Analyst, Systems Analyst, Finance Systems Analyst or similar role.
• Bachelor’s degree in Information Technology, Business or related field (or equivalent experience); Post-Graduate degree are highly regarded
• Tertiary qualifications or BA/Agile certifications (IIBA, CBAP, CCBA, CSPO, PSM) are a bonus.
• A finance background — this could be a degree, prior role, or hands‑on experience with financial processes such as AP/AR, reconciliation, budgeting or reporting.
• Hands‑on experience implementing or configuring a new ERP system (full lifecycle: requirements, configuration, testing, go‑live and post‑launch support).
• Solid working knowledge of Microsoft Dynamics 365 Business Central
• Strong business process analysis, problem‑solving and requirements‑gathering skills.
• Excellent stakeholder engagement skills, with the ability to translate business needs into clear, practical technology solutions.
• Experience with data analysis and reporting tools (Excel, SQL, Power BI) is highly regarded.
• A proactive, detail‑oriented approach and genuine interest in improving how a business operates.
• Why Join Us
• Play a hands‑on role in a major ERP transformation from the ground up.
• Work across a well‑established, growing office furniture business with real ownership of outcomes.
• Collaborative, down‑to‑earth team culture.
• Competitive salary based on experience, plus superannuation.
• Genuine opportunities for career growth as the business and technology function scale.
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