Residential Portfolio Manager in Melbourne

Infiniti Property Corporation is a leading property and finance advisory firm specialising in end-to-end property investment solutions. We support our clients across strategy, acquisition, finance, construction, settlement, rental management and long-term portfolio growth. Our point of difference is that we don't simply manage properties — we help clients build wealth through property. Our team works closely with investors, developers, finance specialists and property professionals to deliver outstanding client outcomes and long-term relationships.

This is an exciting opportunity for a Property Manager who enjoys building strong relationships, delivering exceptional customer service and taking ownership of a residential portfolio. You will work closely with property owners, tenants, leasing consultants and our wider Property Advisory and Finance teams to ensure properties are professionally managed while delivering a premium client experience. This role offers genuine career progression, ongoing professional development and the opportunity to work within a supportive and collaborative team environment.

Key Responsibilities

• Manage a residential rental portfolio from end to end, including leasing, tenant and landlord relationships, maintenance coordination, and post-handover construction rectification.
• Liaise with landlords and tenants regarding all day-to-day property management matters.
• Coordinate tenancy onboarding, lease preparation, renewals and vacates.
• Conduct routine inspections, final inspections and condition reports.
• Manage rental arrears and tenancy communications.
• Coordinate maintenance requests, repairs and contractor attendance.
• Prepare and issue breach notices where required.
• Attend VCAT hearings and tenancy dispute matters when necessary.
• Ensure all properties are managed in accordance with Residential Tenancies legislation and company procedures.
• Maintain accurate property records, management agreements and documentation.

Client Relationship Management

• Act as the primary point of contact for landlords and tenants.
• Build and maintain strong long-term relationships with property owners.
• Provide proactive communication and updates regarding tenancy, leasing and maintenance matters.
• Respond promptly to client enquiries and resolve issues professionally.
• Support client retention, referrals and overall portfolio growth.

Compliance & Administration

• Maintain accurate records within PropertyMe, Salesforce or other management systems.
• Prepare owner statements and assist with rental disbursement enquiries.
• Ensure compliance with trust accounting procedures and legislative requirements.
• Coordinate insurance claims, compliance certificates and safety requirements as required.
• Assist with portfolio reporting and internal administration.

Team Collaboration

• Work closely with Leasing Consultants, Property Advisors, Finance Specialists and Administration teams.
• Contribute to a positive, collaborative and high-performing culture.
• Support continuous improvement initiatives and business growth.

About You

To be successful in this role, you will have:

• Previous experience managing a residential property portfolio.
• Current Victorian Agent's Representative Certificate or Certificate IV in Real Estate Practice (or willingness to obtain).
• Strong understanding of Residential Tenancies legislation.
• Excellent communication, negotiation and relationship-building skills.
• Exceptional organisational and time management abilities.
• A proactive, solutions-focused mindset.
• Strong attention to detail and ability to manage competing priorities.
• Experience using PropertyMe, Salesforce or similar property management software is highly regarded.
• Previous trust accounting or rental disbursement experience is advantageous.
• Current driver's licence and reliable vehicle.
• Availability to work on Saturdays is highly regarded.

Success Measures

You will be successful in this role if you consistently:

• Deliver exceptional service to landlords and tenants.
• Maintain strong client retention and satisfaction outcomes.
• Manage arrears, maintenance and compliance proactively.
• Ensure timely communication and accurate portfolio administration.
• Contribute positively to team culture and business growth.

Why Join Infiniti Property Corporation?

• Competitive salary package based on experience.
• Eligibility to participate in company incentive and bonus programs.
• Work with a respected and growing property investment firm.
• Supportive leadership team and collaborative culture.
• Career progression opportunities within Property Management and Property Investment Advisory.
• Ongoing training, mentoring and professional development.
• Modern office environment and access to industry-leading systems.

If you are passionate about property, enjoy building long-term client relationships and want to be part of a growing business that genuinely cares about its clients and people, we'd love to hear from you.