At a Glance
- Tasks: Diagnose and repair IT hardware faults onsite while delivering top-notch customer service.
- Company: Join Infinet Service Logistics, a dynamic team in Brisbane.
- Benefits: Full-time or contractor roles, ongoing training, and a supportive environment.
- Other info: Local travel involved; perfect for tech enthusiasts who love problem-solving.
- Why this job: Be hands-on with leading tech and make a real difference for customers.
- Qualifications: Experience in IT field services and strong troubleshooting skills required.
The predicted salary is between 58500 - 71500 $ per year.
Infinet Service Logistics is seeking motivated and customer focused Field Service Technicians to join our Brisbane team.
You will provide onsite break/fix, repair, maintenance and support services for laptops, desktops, monitors, peripherals and other ICT equipment across commercial and enterprise customer environments.
About the Role
Infinet Service Logistics is seeking motivated and customer focused Field Service Technicians to join our Brisbane team.
You will provide onsite break/fix, repair, maintenance and support services for laptops, desktops, monitors, peripherals and other ICT equipment across commercial and enterprise customer environments.
Key Responsibilities
- Diagnose and repair IT hardware faults onsite.
- Replace and configure laptops, desktops, monitors and peripherals.
- Perform installations, upgrades and equipment swaps.
- Manage spare parts and vehicle stock.
- Complete service documentation accurately and on time.
- Meet customer SLAs including 2-hour, 4-hour and Next Business Day response requirements.
- Deliver outstanding customer service.
About You Essential
- Previous experience in IT field services, desktop support or break/fix environments.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage a mobile workload.
- Current Australian Driver's Licence.
- Full working rights in Australia.
- Preferred
- Experience repairing laptops and desktop hardware.
- Lenovo repair and warranty service experience highly regarded.
- Experience with enterprise IT support environments.
- Technical or IT qualifications.
What We Offer
- Full time or contractor opportunities available
- Brisbane based role with local travel.
- Ongoing technical training and development.
- Supportive team environment.
- Opportunity to work with leading enterprise technology customers.
If you're a hands on IT technician who enjoys solving technical problems and delivering excellent customer service, we'd love to hear from you.
Field Service Technician (IT Break/Fix) in Brisbane employer: Infinet Service Logistics
Infinet Service Logistics offers a dynamic work environment where employees can develop their skills in IT field services. The company emphasizes strong customer service and provides ongoing training opportunities, ensuring that technicians are well-equipped to handle various ICT equipment challenges. With a focus on meeting service level agreements and delivering exceptional support, Infinet fosters a culture of professionalism and independence.
