At a Glance
- Tasks: Deliver maintenance and repairs on medical devices while ensuring top-notch service.
- Company: Join a purpose-driven team supporting healthcare providers across Australia and New Zealand.
- Benefits: Flexible casual role with opportunities for hands-on experience and skill development.
- Other info: Enjoy a dynamic work environment with opportunities to grow your technical skills.
- Why this job: Make a real difference in healthcare by keeping vital equipment operational.
- Qualifications: Relevant engineering qualification and a current Australian Driver’s Licence required.
The predicted salary is between 63000 - 77000 $ per year.
Join a purpose-driven technical services team supporting hospitals and healthcare providers every day. We’re seeking a customer-focused Field Service Technician to deliver maintenance, repairs, troubleshooting and field corrective actions across a range of medical devices and equipment. This is a casual, hands-on field role, working closely with a Service Centre and a collaborative internal support network (Technical Services, Quality, Regulatory, Customer Service and commercial teams).
The Opportunity
You’ll be the go-to person for ensuring equipment remains safe, compliant and operational, while delivering a high standard of service to clinical and non-clinical stakeholders. If you enjoy problem-solving, being on the road, and building strong customer relationships, this is a great fit.
Key Responsibilities
- Perform field corrective actions, repairs, preventative maintenance and technical service activities
- Plan and schedule service work to meet customer requirements and business priorities
- Manage service requests end-to-end, with clear updates and timely resolution
- Provide first-level technical support and troubleshooting (remote and onsite)
- Escalate complex issues through the right support channels for fast outcomes
- Maintain accurate service documentation and equipment histories (Good Documentation Practice / GDP)
- Support quality initiatives, field actions and continuous improvement activities
- Complete service reports, inventory transactions, expenses and customer documentation
- Work in line with company policies, industry regulations and quality management requirements
What you’ll bring
- Qualification in Electrical/Electronic/Mechanical/Biomedical Engineering/IT (TAFE Cert/Diploma/Degree) or similar
- Current Australian Driver’s Licence (essential)
- 1–3 years’ experience in hospitals/healthcare, customer premises, or technical service environments
- Experience servicing, maintaining or troubleshooting technical equipment (highly regarded)
- Strong troubleshooting ability and practical hands-on capability
- Confident communication and stakeholder management skills
- Great organisation and ability to manage competing priorities
- Comfortable working autonomously, while contributing to a wider team
- Basic understanding of databases/networking/information systems + MS Office proficiency
Field Service Technician employer: Indigeco Pty Ltd
Indigeco Pty Ltd is an exceptional employer that values its team members by fostering a supportive work culture and providing comprehensive training for the Public Hotline Associate role. Located in the vibrant community of Orange, NSW, employees benefit from opportunities for personal and professional growth while contributing to meaningful public service. Join us to be part of a dedicated team that prioritises collaboration and community engagement.
