At a Glance
- Tasks: Lead operations across depots, ensuring top-notch customer service and efficiency.
- Company: Join Indie Campers, the ultimate campervan marketplace revolutionising road trips.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting challenges await in a tech-driven, customer-centric culture.
- Why this job: Make a real impact in a fast-growing company focused on adventure and travel.
- Qualifications: 7-10 years in operations, with leadership experience and strong communication skills.
The predicted salary is between 100000 - 100000 $ per year.
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.
As an Operations Manager, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Operations Supervisors to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.
KEY RESPONSIBILITIES
As an Operations Manager, you’ll oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards. You’ll be the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your responsibilities will include:
- Collaborating with Depot Leaders across multiple locations
- Ensuring compliance with SOPs and high standards of customer service
- Monitoring KPIs and implementing strategies to improve performance
- Collaborating with Central Ops, Finance, and HR teams
WHO ARE WE LOOKING FOR?
- 7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
- 3–5 years in team leadership roles managing multiple locations or high-volume depots
- Comfortable acting on operational KPI data
- Amenable to commute to and from the Depot
- Strong communication skills and fluency in English
- A valid driver’s license and willingness to drive campervans
- A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
- Availability to work on weekends and holidays as needed
- Interest in our product and willingness to learn the technical details of campervans
Bonus if you have experience with:
- Fleet management and vehicle maintenance
- Process improvement and digital tracking tools
- Training, workforce planning, and team development
Salary Range: 80k-100k/year
Operations Manager – Sydney employer: Indie Campers | LinkedIn
Indie Campers is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Regional Fleet Strategist role based in vibrant Sydney or Melbourne. Employees benefit from comprehensive training programs, opportunities for professional growth, and a commitment to sustainability, making it a rewarding place to contribute to fleet optimisation while enjoying the dynamic lifestyle these cities offer.
