Data Support Officer in Sydney

Independent Schools NSW is the peak body supporting and representing independent schools in NSW and provides a range of services across NSW and ACT.

Independent Schools NSW conducts over 450 courses, conferences and events each year. Over 50,000 school leaders and teachers participate in these experiences in face-to-face, online and blended modes.

The Data Support Officer works behind the scenes to ensure that the needs and requests of internal and external stakeholders are met professionally and in a timely manner. A part of successfully completing the duties of this role is ensuring that data entry is accurate, records and documents are maintained and system workflows operate effectively.

This is a part-time position, with the precise details to be negotiated with the successful candidate. It is a contract position from January 2027 until December 2028. There is scope to work remotely up to 50% of the time.

Key Accountabilities

• Administer system workflows and processes that support delegates to register and attend courses, conferences and events. E.g. processing registration transfers and cancellations when delegates request changes; enabling registration for delegates who arrive at events without having already registered.
• Respond in a professional and timely manner to requests from internal and external stakeholders. E.g. supporting delegates who are seeking to register for an event after the closing date.
• Troubleshoot and problem-solve issues arising or changes needed in relation to event details and delegate registrations. E.g. providing additional information or seeking support from other internal specialists to support delegates who are experiencing some kind of difficulty.
• Assist with the annual event entry and review process. E.g. checking and editing details about the courses, conferences and events that are proposed, prior to them going live.

Qualifications, Experience and Knowledge/Skills

Qualifications

• Proficiency in Microsoft Office Suite, Windows-based systems, and familiarity with databases, CRM and a Learning Management System.
• Commitment to continuous learning, such as short courses, certifications, or on-the-job development.

What Experiences are we looking for?

• A background in administration, customer service and/or data entry.

What Knowledge/Skills are we looking for?

• Is organised, dependable, and comfortable managing multiple requests.
• Enjoys problem solving and continuous improvement.
• Is curious and willing to learn new systems and business processes.
• Able to assess information, identify patterns and suggest practical improvements.
• Works well with both technical and non-technical colleagues.
• Enjoys working collaboratively and values feedback, shared learning and continuous improvement.
• Has a positive attitude.

Desirable

• Understanding of the NSW independent school sector and the role of Independent Schools NSW as a peak body and member-based service organisation.

At Independent Schools NSW we value and promote a respectful, diverse and inclusive workplace and encourage applications from people of all ages, nationalities, abilities, cultures and experiences. If you require any adjustments during the recruitment process, please let us know.

The closing date is Friday 13 November 2026.

Please direct any queries to Margaret Molloy, People and Culture Manager on 9299 2845.