On Call Rostering Officer (Casual) - Melbourne based
Please read the following before applying:
The position will fulfil a range of ‘On-Call', after hours as defined:
5am – 9am and 5pm to 11pm Monday to Friday.
5am – 11pm Saturday, Sunday and Public holidays.
You will be paid a flat rate of $10 per hour just for being on-call.
Rates start from $37 p/h for time worked.
Must be based in Melbourne
About us:
Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.
About the role:
Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours.
This is a casual, work-from-home role that offers flexibility and autonomy. Itmay suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.
The position will fulfil a range of ‘On-Call’ hours as defined:
5am – 9am and 5pm to 11pm Monday to Friday
5am – 11pm Saturday, Sunday and Public holidays.
Key functions of the role will include:
- Provide full on-call coverage during allocated periods.
- Allocation of shifts to ensure staff skillsets match individual client support needs.
- Ensure shifts are filled as requested in a timely manner
- Respond promptly and professionally to phone calls regarding client care and staff rostering
- Manage last-minute shift cancellations and coordinate replacements efficiently
- Use initiative to assess and elevate health-related concerns appropriately
- Maintain clear and accurate records of calls and actions taken
- Work independently and make sound decisions under time pressure
- Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked
- Manage and resolve any issues that arise for support workers after hours
About you:
- General Administration experience is preferred
- Previous Support Worker experience is advantageous
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
- Confident handling a high volume of phone calls and thinking on your feet
- Calm and resourceful in urgent or high-pressure situations
- Strong organisational and time management skills
- Comfortable working autonomously with minimal supervision
- Willingness to learn our internal rostering software (training provided)
- Positive and friendly attitude.
- Excellent interpersonal skills.
- Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
- Flexible and adaptable approach to work demands.
What we offer:
- Flexible, casual role that supports work-life balance
- Remote, work-from-home arrangement
- Supportive training and onboarding
- The chance to make a real impact in people’s lives
Other Requirements:
- Must hold Valid Australian work rights.
- National Police Clearance.
- First Aid and CPR certificate.
#J-18808-Ljbffr
On Call Rostering Officer (Casual) - Melbourne based employer: Independent Living Victoria
Independent Living Victoria is an exceptional employer that prioritises flexibility and autonomy for its employees, making it an ideal choice for those seeking a meaningful role in the community. With a strong commitment to training and professional development, staff can grow their skills while contributing to high-quality care for clients. The supportive work culture fosters compassion and collaboration, ensuring that every team member feels valued and empowered in their role.
Contact Details:
Independent Living Victoria Recruitment Team
