At a Glance
- Tasks: Provide on-call support and manage staff rostering for client care.
- Company: Independent Living Victoria, dedicated to empowering independent living.
- Benefits: Flexible work hours, competitive pay, and remote work options.
- Other info: Join a supportive team with training provided and growth opportunities.
- Why this job: Make a real difference in people's lives while balancing your commitments.
- Qualifications: Experience in administration or support roles, strong communication skills.
Please read the following before applying:
The position will fulfil a range of ‘On-Call', after hours as defined: 5am – 9am and 5pm to 11pm Monday to Friday. 5am – 11pm Saturday, Sunday and Public holidays. You will be paid a flat rate of $10 per hour just for being on-call. Rates start from $37 p/h for time worked. Must be based in Melbourne.
About us:
Independent Living Victoria is a values-driven organisation dedicated to supporting people to live independently in their homes and communities, offering 24-hour care across all of Melbourne for clients with complex care needs including bowel care, catheter care, ventilator management and enteral feeding.
About the role:
Are you a confident communicator with strong organisational skills and the ability to stay calm under pressure? Independent Living Victoria (ILV) is seeking a compassionate and proactive On Call Rostering Officer to support our rostering operations outside standard business hours. This is a casual, work-from-home role that offers flexibility and autonomy. It may suit individuals looking for work that fits around other commitments, such as study, caregiving or other part-time work. You’ll be the first point of contact for staff and clients during on-call hours, helping to ensure our clients continue to receive high-quality care—no matter the time of day.
Key functions of the role will include:
- Provide full on-call coverage during allocated periods.
- Allocation of shifts to ensure staff skillsets match individual client support needs.
- Ensure shifts are filled as requested in a timely manner.
- Respond promptly and professionally to phone calls regarding client care and staff rostering.
- Manage last-minute shift cancellations and coordinate replacements efficiently.
- Use initiative to assess and elevate health-related concerns appropriately.
- Maintain clear and accurate records of calls and actions taken.
- Work independently and make sound decisions under time pressure.
- Ensure that any specific requests/procedures are passed on to the support staff, so they understand what is expected from them on each shift booked.
- Manage and resolve any issues that arise for support workers after hours.
About you:
- General Administration experience is preferred.
- Previous Support Worker experience is advantageous.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Knowledge of the SCHADS Award provisions relating to rostering, shift work, and penalty rates.
- Confident handling a high volume of phone calls and thinking on your feet.
- Calm and resourceful in urgent or high-pressure situations.
- Strong organisational and time management skills.
- Comfortable working autonomously with minimal supervision.
- Willingness to learn our internal rostering software (training provided).
- Positive and friendly attitude.
- Excellent interpersonal skills.
- Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information.
- Flexible and adaptable approach to work demands.
What we offer:
- Flexible, casual role that supports work-life balance.
- Remote, work-from-home arrangement.
- Supportive training and onboarding.
- The chance to make a real impact in people’s lives.
Other Requirements:
- Must hold Valid Australian work rights.
- National Police Clearance.
- First Aid and CPR certificate.
On Call Rostering Officer – Melbourne in Adelaide employer: Independent Living Victoria
Independent Living Victoria is an exceptional employer that prioritises flexibility and autonomy for its employees, making it an ideal choice for those seeking a meaningful role in the community. With a strong commitment to training and professional development, staff can grow their skills while contributing to high-quality care for clients. The supportive work culture fosters compassion and collaboration, ensuring that every team member feels valued and empowered in their role.
Contact Details:
Independent Living Victoria Recruitment Team
