Independent Living Specialists – Albury NSW
Independent Living Specialists (ILS) is one of Australia's largest healthcare equipment providers. With 60 showrooms, 15 warehouses, and 700+ staff across four states (and growing), we are recognised for our leadership in solutions, innovation, and quality service across showrooms, home care, hospital & pressure care, and configured mobility.
We are seeking a passionate and experienced Regional Manager to lead our Albury NSW operations and take our customer experience to the next level.
About the Role
Based in Albury NSW, the Regional Manager will oversee the performance of our Showrooms retail, operations, and service network. This hands-on leadership role is accountable for sales growth, operational efficiency, team engagement, and overall customer experience across the region.
You'll be responsible for:
Provide leadership and direction to Branch managers, supporting them to achieve individual and collective targets.
Monitor and analyse the financial and operational performance of branches across service, logistics, light rehab, and complex rehab, identify areas for improvement, and implement effective strategies.
Achieving and exceeding sales, margin, and EBITDA targets across all ILS business lines
Liaise with central support functions to ensure consistent brand messaging, product availability, and adherence to policies and procedures.
Foster a positive and productive work environment, promoting a culture of excellence, innovation, and exceptional customer service.
Contribute to the development and execution of strategic plans, offering expertise and insights.
Ensuring compliance with Work Health & Safety (WHS) and Quality Management standards
Building and maintaining strong relationships with healthcare professionals, funding bodies, and community partners
Promoting excellence in visual merchandising and customer experience across sites
About You
You are a strong and strategic leader with a proven ability to manage multi-site operations and inspire teams to deliver exceptional results.
Strong commercial acumen with demonstrated P&L responsibility
Excellent leadership, coaching, and communication skills across geographically dispersed teams
The ability to balance strategic planning with hands‐on problem‐solving
Experience building key client and stakeholder relationships
A proactive, resilient, and adaptable approach in a fast‐paced environment
Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.
Preferred qualifications:
5–7 years of management experience with integrated operations (sales, service, logistics)
Knowledge of NDIS and regional healthcare service delivery
Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.
Why Join Us?
At ILS, we're transforming lives and redefining what's possible with assistive technology. As Regional Manager, you'll enjoy:
A competitive salary package with performance bonuses
Additional leave benefits, including a day off for your birthday
Company paid parental leave
Ongoing professional development and leadership support
The opportunity to make a meaningful impact in a values-driven organisation
ILS is a registered NDIS provider. All employees must hold valid Australian working rights and an NDIS Worker Screening Check.
Regional Manager in Albury employer: Independent Living Specialists
Independent Living Specialists (ILS) is an exceptional employer, offering a supportive and dynamic work environment in Maroochydore. With a strong focus on employee growth and ongoing training, ILS fosters a culture of collaboration and respect, making it an ideal place for those looking to make a meaningful impact in the healthcare industry. Join our 'Can do team' and be part of a company that values innovation and quality service while providing opportunities for career advancement.
Contact Details:
Independent Living Specialists Recruitment Team
