At a Glance
- Tasks: Lead customer complaints and feedback management to ensure timely resolutions.
- Company: Join Independent Living Specialists, a leader in customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Be part of a supportive team focused on continuous improvement.
- Why this job: Make a real difference in customer satisfaction and enhance their experience.
- Qualifications: 3-5 years in complaints management and excellent communication skills.
The predicted salary is between 56700 - 69300 $ per year.
Independent Living Specialists is seeking a Group Customer Experience Manager to own day-to-day customer complaints and feedback across the organisation.
You will ensure accurate recording, appropriate routing to teams, and timely, fair resolution while upholding our complaint policy and procedures.
Ideal candidates will have 3–5 years in complaints management, experience handling escalated matters, and strong communication.
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Group Complaints & CX Lead – Hybrid in Sydney employer: Independent Living Specialists Pty
Independent Living Specialists (ILS) is an exceptional employer, offering a competitive salary package and inclusion in the ILS Incentive Scheme, alongside a supportive team environment that prioritises professional growth through ongoing training and coaching. Located in Bayswater, this role allows you to make a meaningful impact in the Allied Health sector while fostering strong community relationships and enhancing customer experiences with assistive technology. With unique benefits like birthday leave and a commitment to employee wellbeing, ILS stands out as a rewarding place to work.
Contact Details:
Independent Living Specialists Pty Recruitment Team
