At a Glance
- Tasks: Be the friendly voice for customers, coordinating deliveries and ensuring a smooth experience.
- Company: Join Australia's largest Assistive Technology provider with a supportive team culture.
- Benefits: Earn $34.76 per hour plus 12% Superannuation, with ongoing training and development.
- Other info: Casual role with full-time hours available until January 2027, perfect for students!
- Why this job: Make a genuine difference in people's lives while gaining valuable customer service experience.
- Qualifications: Previous customer service experience and excellent communication skills are a must.
The predicted salary is between 34.76 - 34.76 $ per hour.
$34.76 per hour, plus 12% Superannuation
Independent Living Specialists (ILS) has evolved over the last 18 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.
An opportunity is now available for a Casual Customer Support Officer to join our team based at our Eastern Creek Office. This role plays a key part in supporting our delivery operations, ensuring customers receive clear communication, timely updates and an exceptional experience from start to finish. We are looking for someone who can work full-time hours, Monday to Friday, in a busy and fast-paced environment. This is a temporary casual opportunity expected to run through until January 2027.
At ILS, our mission is to improve the quality of life for our customers and make them feel like part of our family. If you're looking for a role where you can make a genuine difference while working in a supportive and growing organisation, we'd love to hear from you.
Responsibilities will include:
- As a Customer Care Officer, you will be the first point of contact for many of our customers.
- You'll work closely with our delivery teams to provide updates, coordinate appointments and ensure a smooth customer experience.
- Managing a high volume of inbound and outbound customer calls.
- Contacting customers to confirm delivery appointments and provide updates.
- Liaising with our delivery teams to coordinate schedules and resolve enquiries.
- Providing exceptional customer service while meeting response time expectations.
Your qualities will include:
- Previous experience in a customer service, call centre or administration role.
- Excellent communication skills and a professional phone manner.
- Strong attention to detail and organisational skills.
- Confidence managing multiple tasks in a fast-paced environment.
- A positive, team-focused attitude with a genuine desire to help others.
- Good computer skills and the ability to learn new systems quickly.
- Experience using SAP or similar systems is highly regarded but not essential.
What's In It For You:
- Temporary casual role with full-time hours available Monday to Friday.
- Join Australia's largest Assistive Technology provider.
- Supportive and collaborative team environment.
- Opportunity to gain valuable customer service and logistics experience.
- Ongoing training and development.
- Employee wellbeing initiatives and benefits.
- Potential future opportunities within a growing organisation.
To find out more about ILS, please visit www.ilsau.com.au
Customer Support Officer in Sydney employer: Independent Living Specialists Pty
Independent Living Specialists (ILS) is an exceptional employer, offering a competitive salary package and inclusion in the ILS Incentive Scheme, alongside a supportive team environment that prioritises professional growth through ongoing training and coaching. Located in Bayswater, this role allows you to make a meaningful impact in the Allied Health sector while fostering strong community relationships and enhancing customer experiences with assistive technology. With unique benefits like birthday leave and a commitment to employee wellbeing, ILS stands out as a rewarding place to work.
Contact Details:
Independent Living Specialists Pty Recruitment Team
