At a Glance
- Tasks: Engage with workers and employers in the construction industry to provide support and services.
- Company: Incolink, a leading financial services organisation in the commercial construction sector.
- Benefits: Competitive salary, generous leave, superannuation benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to travel and engage at industry events.
- Why this job: Make a real difference in the lives of construction workers while enhancing your skills.
- Qualifications: Strong communication skills, knowledge of the construction industry, and ability to work independently.
The predicted salary is between 86000 - 86000 $ per year.
Unique financial services member organisation within the commercial construction industry with a focus on financial, physical, mind health and wellbeing in the workplace. Use your energy and skills to help workers and employers in the construction industry.
Incolink is a joint enterprise of employer associations and industry unions in the Victorian, Tasmanian, South Australian and NSW commercial construction industry. We are Australia’s number one entitlement fund with a simple focus — to be the leading provider of worker entitlements, insurance and wellbeing services to the commercial construction industry. Our unique mix of financial, mind health and wellbeing services enables us to support worker and employer members, continually improve our service offering, and reinvest back into the industry.
Responsibilities
- Actively manage ongoing positive relationships with workers and employers by conducting site visits to engage with worker members and employers about Incolink services and benefits.
- Assisting members to check their accounts, update details and make claims; responding to member enquiries.
- Supporting delivery of member services and programs, including onsite health clinics and events.
- Assisting members to access Incolink services such as financial counselling through referrals and provision of information.
- Collaborating with other service providers including insurance, superannuation and long service leave to provide on-site information and assistance to members.
- Distributing relevant information to Incolink members, the industry and the construction community about Incolink, insurance and other benefits.
- Referring to, and having knowledge of, the relevant industrial instruments (Awards and Agreements) to guide action taken to assist Incolink members.
- Representing Incolink in engagement with employers, members and industry, including at events and conferences.
Skills / Experience
- Proactive and confident communication.
- Good presentation and public speaking skills.
- Good working knowledge of the NSW commercial building and construction industry, onsite experience an advantage.
- Ability to work autonomously and be a self-starter.
- Ability to travel interstate.
- Appropriate experience in the use of Microsoft including Word and Outlook, as well as databases.
- Comfortable with working across different locations, with varying start times to accommodate key stakeholders.
- A valid NSW driver's licence.
A competitive salary of circa $86,000 plus generous leave and superannuation benefits on offer to the successful candidate. Applications close Monday, 19 October 2026.
Member Services & Support Co-ordinator in Sydney employer: Incolink - The Redundancy Payment Central Fund Limited
Incolink is an exceptional employer that prioritises the wellbeing of its employees and members within the commercial construction industry. With a strong focus on financial, mindhealth, and overall wellbeing services, we foster a supportive work culture that encourages personal and professional growth. Our team enjoys competitive salaries, generous leave entitlements, and the opportunity to make a meaningful impact in the lives of workers and employers across NSW.
Contact Details:
Incolink - The Redundancy Payment Central Fund Limited Recruitment Team
