Incito Business Solutions – Springfield QLD
Incito delivers high-quality, tailored IT Managed Services and Consultancy to a national client base. We specialise in supporting mid-market organisations with complex environments, where reliability, security, and performance are critical.
Our team combines deep technical expertise with a pragmatic, customer-first mindset. We don’t just resolve issues — we take ownership, provide advice, and deliver outcomes that make a measurable difference to our clients.
We’re now looking for an experienced Senior IT Technical Specialist to join our Springfield Lakes head office, working across both internal operations and client environments.
This is a senior, client-facing role with a strong mix of escalations, solution delivery, and technical leadership.
A valid driver’s licence and access to your own vehicle are essential.
Who Are We Looking For?
This position sits at the top of our technical support function. You will take ownership of complex issues, lead resolution efforts, and act as a trusted technical advisor to both clients and internal teams.
Escalation Ownership
Take full responsibility for L3 escalations across infrastructure, networking and Microsoft environments, driving issues through to resolution.
Technical Leadership
Provide guidance and mentoring to L1 and L2 engineers, lifting overall team capability.
Client Advisory
Engage directly with clients to provide technical advice, recommendations, and proactive improvements.
Systems & Infrastructure
Design, deploy, and support solutions across servers, cloud platforms, networks, and end-user environments.
Proactive Improvement
Identify recurring issues, technical debt, and optimisation opportunities — and drive remediation initiatives.
Why You?
We’re looking for a highly capable, accountable engineer who is comfortable operating autonomously and representing Incito at a senior level.
Core Experience
Extensive experience in a Level 3 / senior IT support or engineering role
Strong background in managed services environments (MSP experience highly regarded)
Proven ability to handle complex, multi-system issues end-to-end
Technical Expertise
Networking fundamentals (routing, switching, VPNs, firewalls)
Server infrastructure and virtualisation platforms
End-user compute, hardware, and peripheral environments
Delivery Capability
Strong troubleshooting and root cause analysis skills
Experience implementing and supporting infrastructure solutions
Ability to prioritise, manage workload, and deliver under pressure
Communication & Presence
Excellent written and verbal communication skills
Confident in client‑facing situations, including on‑site engagement
Professional presentation and strong personal accountability
Mindset
Proactive, solutions-focused, “can do” attitude
High attention to detail and pride in work
Strong team contributor who can also operate independently
Why Incito?
You’ll be joining a growing, high-performing MSP working with established mid-market clients across a wide range of industries.
We offer:
Competitive salary aligned to senior capability
Exposure to complex and varied technical environments
A structured training and certification pathway tied to career progression
The opportunity to contribute beyond support — including architecture, optimisation, and client strategy
A team environment that values ownership, accountability, and continuous improvement
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Senior IT Technical Support Specialist employer: Incito Business Solutions
At Incito, we pride ourselves on being an excellent employer by fostering a friendly and supportive work culture that values customer service as much as technical expertise. Located in the vibrant Wynnum and Capalaba region, our IT Support Technicians benefit from excellent salary prospects, exposure to diverse technologies, and a tailored training programme that promotes career growth. Join us to be part of a dynamic team where your contributions are recognised and valued, ensuring a rewarding and meaningful work experience.
