At a Glance
- Tasks: Deliver exceptional customer experiences and manage the vehicle sales process from enquiry to delivery.
- Company: Join Inchcape, a global leader in automotive distribution and retail.
- Benefits: Enjoy ongoing development, health benefits, and exclusive employee perks.
- Other info: Inclusive workplace with clear career progression opportunities.
- Why this job: Be part of a dynamic team and help customers find their perfect vehicle.
- Qualifications: Experience in automotive sales and a passion for customer service.
The predicted salary is between 62100 - 75900 $ per year.
Location: Werribee, VIC
Job Details: On-site | Permanent Full Time
Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world’s most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our business.
About the role
Reporting to the Retail Centre Manager and based at our retail sites, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. Representing our OEM partner Subaru, you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up. Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.
Key Responsibilities
- Provide a personalised and engaging customer experience from enquiry through to delivery
- Showcase deep product knowledge to educate customers on vehicle features and benefits
- Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups
- Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity
- Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints
About you
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations. You will also bring:
- Proven experience in automotive sales, especially with Utes and Trucks, and a strong understanding of customer needs in this segment.
- Passion for delivering exceptional service and creating memorable customer experiences.
- Strong multitasking, communication, and digital proficiency (Microsoft Office); available to work Saturdays with a weekday off in lieu.
- Genuine interest in the automotive industry and a valid driver’s licence.
We offer you
- Ongoing Development: Access continuous learning opportunities, including manufacturer and technical training to support your career growth.
- Career Opportunities: Build your career within a global automotive organisation with clear pathways for progression.
- Employee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year.
- Health & Wellbeing: Access comprehensive health and life insurance benefits.
- Exclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits.
- Industry Leader: Join a global automotive organisation representing some of the world's leading automotive brands.
Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.
Customer Experience Specialist in Melbourne employer: Inchcape
Inchcape is an exceptional employer, offering a dynamic work environment at our Port Kembla operations where you can lead diverse teams and make a tangible impact on performance and safety. With a strong commitment to employee development, we provide opportunities for leadership growth and continuous improvement in a collaborative culture that values inclusivity and diversity. Join us to be part of a global leader in automotive distribution, where your contributions are recognised and rewarded, and where you can thrive in a fast-paced, supportive setting.
