At a Glance
- Tasks: Learn to deliver exceptional customer experiences in the automotive sales journey.
- Company: Join Inchcape Australia, a leading global automotive distributor.
- Benefits: Enjoy career progression, wellbeing days, and exclusive employee discounts.
- Other info: Inclusive workplace embracing diversity and collaboration.
- Why this job: Kickstart your career in a dynamic environment with world-class brands.
- Qualifications: Passion for cars, strong communication skills, and a willingness to learn.
The predicted salary is between 47250 - 57750 $ per year.
Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network. You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.
Our Retail Sales Team is seeking a Customer Experience Specialist Trainee to join our team. In this position, you will collaborate with a dynamic, diverse team to learn all aspects of the customer vehicle purchasing journey, developing your sales, customer service and automotive knowledge while delivering exceptional customer experiences.
What you'll do:
- Develop product knowledge and learn how to deliver engaging vehicle demonstrations to customers.
- Support customers throughout the vehicle purchasing journey, from enquiry through to delivery.
- Assist with customer appointments, test drives and vehicle handovers.
- Learn how to prepare sales documentation and support contract processing activities.
- Maintain accurate customer information across Salesforce and dealership systems.
- Contribute to customer satisfaction goals and support the wider sales team in delivering exceptional service.
About you:
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.
To be successful, you will have:
- A strong interest in sales, retail and/or the automotive industry.
- Exceptional customer service and relationship-building skills.
- Strong written and verbal communication skills.
- Confidence using Microsoft Office and digital platforms.
- Strong organisational skills and attention to detail.
- A willingness to learn and work collaboratively within a team.
- Strong problem-solving and decision-making skills.
- A valid driver's licence.
We offer you:
- Career Pathway: Develop the skills and experience to progress into Customer Experience Specialist and broader automotive sales roles.
- Career Opportunities: Build your career within a global automotive organisation with clear pathways for progression.
- Employee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year.
- Exclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits.
Worried that you don't meet all the criteria exactly? We encourage you to apply. Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.
Opportunity for everyone: Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
About us: Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.
Automotive Customer Experience Trainee in Melbourne employer: Inchcape
Inchcape is an exceptional employer, offering a dynamic work environment at our Port Kembla operations where you can lead diverse teams and make a tangible impact on performance and safety. With a strong commitment to employee development, we provide opportunities for leadership growth and continuous improvement in a collaborative culture that values inclusivity and diversity. Join us to be part of a global leader in automotive distribution, where your contributions are recognised and rewarded, and where you can thrive in a fast-paced, supportive setting.
