At a Glance
- Tasks: Lead and develop disability support services, ensuring quality outcomes for participants.
- Company: Incepta, a passionate organisation supporting individuals with disabilities in Sydney.
- Benefits: Flexible work arrangements, fuel allowances, bonuses, and professional development opportunities.
- Other info: Join a supportive team focused on empowerment and meaningful outcomes.
- Why this job: Make a real difference in people's lives while leading a dedicated team.
- Qualifications: 2-3 years in a leadership role within disability or community services.
The predicted salary is between 66150 - 80850 $ per year.
At Incepta, we’re passionate about supporting individuals with disability to live empowered, fulfilling lives — full of choice, integrity, respect and care.
Based in Sydney, we provide a range of NDIS services including accommodation, respite, day programs and community support for adults and children.
We focus on what is important to each participant and support them to achieve their goals, build independence, develop skills and live great lives.
Our team is at the heart of everything we do.
We are committed to creating a workplace where our people feel valued, supported and empowered to deliver exceptional outcomes for the individuals and families we support.
At Incepta, we strive for real smiles.
About Us
At Incepta, we’re passionate about supporting individuals with disability to live empowered, fulfilling lives — full of choice, integrity, respect and care.
Based in Sydney, we provide a range of NDIS services including accommodation, respite, day programs and community support for adults and children.
We focus on what is important to each participant and support them to achieve their goals, build independence, develop skills and live great lives.
Our team is at the heart of everything we do.
We are committed to creating a workplace where our people feel valued, supported and empowered to deliver exceptional outcomes for the individuals and families we support.
At Incepta, we strive for real smiles.
About the Role
We are seeking an experienced
Service Manager – Client Services to lead the effective delivery and ongoing development of our disability support services across Sydney, including the Inner West and surrounding areas.
Reporting to the Regional Manager and Manager – Operations, you will be responsible for overseeing service operations, leading a team of support staff, ensuring quality participant outcomes, and maintaining compliance with NDIS requirements and Incepta policies.
This is a key leadership role responsible for creating a safe, inclusive and person-centred environment where participants can maximise their independence, achieve their goals and access meaningful opportunities.
Key Responsibilities
- Provide strong leadership and operational oversight of day-to-day service delivery across accommodation and/or day program services.
- Ensure all supports are delivered in alignment with participant NDIS plans, goals, preferences and aspirations.
- Lead, coach and develop Wellbeing Assistants and senior support staff to deliver high-quality, person-centred services.
- Manage workforce planning, staff performance, supervision, training and development requirements.
- Oversee rostering, staffing levels, service budgets and operational requirements.
- Ensure compliance with NDIS Practice Standards, quality frameworks, safeguarding requirements and organisational policies.
- Maintain accurate participant documentation, including support plans, progress notes, risk assessments, incident reports and service records.
- Monitor service quality, outcomes and continuous improvement opportunities.
- Build strong relationships with participants, families, carers, allied health professionals and community stakeholders.
- Coordinate participant reviews and ensure effective implementation of NDIS goals and supports.
- Manage complex participant support requirements, including behaviour support strategies and restrictive practice compliance.
- Ensure effective incident management, risk management and workplace health and safety practices.
- Complete reporting, audits and performance monitoring requirements within required timeframes.
- Support recruitment, onboarding and induction of new team members.
About You
You are an experienced disability services leader with a strong understanding of the NDIS environment and a passion for creating meaningful outcomes for people with disability.
You will bring
- Minimum 2–3 years’ experience in a leadership role within the disability, community services or NDIS sector, such as Service Manager, Operations Manager, Program Manager, Team Leader or similar.
- Strong knowledge of NDIS legislation, Practice Standards, quality requirements and person-centred service delivery.
- Demonstrated experience managing teams and developing staff capability.
- Experience overseeing service operations, compliance, reporting and continuous improvement activities.
- Strong understanding of participant safeguarding, risk management and duty of care responsibilities.
- Excellent communication, leadership and stakeholder engagement skills.
- Strong organisational skills with the ability to manage competing priorities.
- A proactive approach with the ability to inspire teams and achieve positive outcomes.
Why Join Us?
At Incepta, you will be part of an organisation that values its people and the difference they make every day.
- A supportive and inclusive leadership environment.
- Flexible working arrangements to support work-life balance.
- Fuel and meal allowances, plus a work phone and laptop.
- Bonus programs recognising performance and contribution.
- Access to our Employee Assistance Program (EAP).
- Opportunities for professional development and career growth.
- A passionate team committed to improving the lives of people with disability.
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Service Manager – Client Services in Sydney employer: Incepta
Incepta is an exceptional employer dedicated to empowering individuals with disabilities, fostering a supportive and inclusive work culture in Sydney. We prioritise employee growth through professional development opportunities, flexible working arrangements, and a strong emphasis on teamwork, ensuring our staff feel valued and motivated to make a meaningful impact in the lives of those we serve. Join us to be part of a passionate team that strives for real smiles and positive outcomes every day.
