About the position:
Kincumber Dental Care is a welcoming, family-oriented practice providing high-quality general and cosmetic dentistry to our local community. We pride ourselves on creating a comfortable and friendly environment where patients feel cared for and valued.
We are currently searching for an experienced Dental Receptionist to join our team on a part-time basis 2 days per week - Mondays and Tuesdays with the view to go full time later in the year.
In this role, you will be the first point of contact for patients and play a key role in creating a warm, welcoming, and seamless patient journey—from initial enquiry through to treatment completion.
Key Responsibilities:
- Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
- Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
- Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
- Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
- Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
- Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What we can offer you:
- Competitive hourly rate
- Varied role
- Opportunity to make a difference
- Access to our internal Employee Assistant Program
- Unlock exclusive discounts and cashback offers on the Work App
- Certified Great Place to Work two years in a row 2024 & 2025
What do you need to succeed:
- Prior experience as a Dental Receptionist is preferred
- A Cert III or IV in Dental Assisting is beneficial but not mandatory
- Excellent verbal and written communication skills
- Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
- Capability to address patient concerns and resolve issues with professionalism and empathy
- Attention to detail
What's Next:
If you're excited about the opportunity to help us grow, we'd love to hear from you. Applications will be reviewed as they come in, so don't hesitate—
Dental Receptionist employer: Impression Dental Group
At Totally Smiles Pakenham, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. Our modern facilities and commitment to professional development ensure that our Associate Dentists can thrive in their careers while enjoying a healthy work-life balance. With a strong patient base and a focus on delivering outstanding care, we offer a rewarding environment where you can truly make a difference in the community.
