Public Area Supervisor / Public Area Team Leader

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Be part of the next chapter in Australian luxury hospitality. The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel. Combining the grandeur and elegance of a world‑renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation.

Here’s what you’ll do during a typical day:

• Team Leadership: Lead and motivate housekeeping staff to maintain high standards of cleanliness and efficiency.
• Quality Control: Conduct regular inspections of rooms and public areas to ensure hotel standards are met.
• Inventory Management: Monitor and manage cleaning supplies and equipment.
• Guest Relations: Address and resolve housekeeping‑related guest requests and complaints professionally.
• Training & Development: Train staff and support ongoing skill development.
• Collaboration: Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Reporting: Maintain accurate records of housekeeping activities, performance metrics, and guest feedback. Prepare and submit reports on the status of public areas to the Executive Housekeeper.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in housekeeping or hospitality management.
• Strong team management skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Understanding of housekeeping procedures and standards.
• Ability to work with a wide variety of housekeeping equipment, such as carpet cleaners.

Indulge and unwind in Imperial style right in the heart of the Gold Coast. Imperial Hotel Gold Coast offers the ultimate luxury hotel experience you would expect anywhere in the world. The hotel boasts a stunning waterfront location, breathtaking architecture, lavish accommodations, and Italian craftsmanship across the hotel, paired with exceptional service and an ambience of pure sophistication.