At a Glance
- Tasks: Investigate and resolve consumer complaints while ensuring fair outcomes.
- Company: Join Coinbase, a leading player in the crypto space with a focus on customer experience.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to improving customer satisfaction.
- Why this job: Make a real difference by driving fair outcomes in a fast-paced environment.
- Qualifications: Strong analytical skills and proficiency in English required.
The predicted salary is between 49500 - 60500 $ per year.
Coinbase is seeking a Complaints Analyst III to join the Global Complaints team within Customer Experience.
You will investigate and resolve consumer and regulatory complaints, ensuring fair outcomes and timely responses.
Responsibilities include gathering data, maintaining case records in Salesforce, escalating complex cases, and contributing to process improvements.
You will work in a high-volume environment with defined SLA timelines and English-language proficiency required.
#J-18808-Ljbffr
Complaints Analyst III – Remote employer: Impact Services Pty
Impact Services Pty offers a dynamic work environment where employees can engage in meaningful and impactful work, particularly in the area of consumer complaint resolution. The company emphasizes professional growth and continuous improvement, providing opportunities for employees to contribute to process enhancements and drive fair outcomes for customers. With a focus on teamwork and collaboration, Impact Services Pty fosters a culture that values thoroughness and accuracy in customer service.
