About The Company
Our client is a high-growth, market-leading supplement retailer with a large international footprint and a strong multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion particularly across B2C fulfilment, which represents the majority of outbound freight.
The Opportunity
Reporting directly to the Head of Operations, this is a hands‐on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you'll oversee day‐to‐day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e‐commerce and retail channels. You'll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision‐making, and contribute to the growth of a fast‐paced, evolving business.
Key Responsibilities B2C Freight Operations
- Manage daily parcel operations across multiple carriers and shipping platforms.
- Audit freight invoices against contracted rates and resolve discrepancies.
- Track and report on performance metrics including cost, delivery times, and SLA adherence.
- Drive carrier accountability and optimise routing and allocation.
- Lead cost reduction initiatives and improve packaging efficiencies.
- Manage claims, disputes, and peak period logistics planning.
Inbound Freight & Imports
- Coordinate international shipments, supplier timelines, and documentation.
- Oversee customs clearance, compliance, and import processes.
3PL & Platform Management
- Manage relationships with logistics platforms and regional 3PL partners.
- Ensure service levels are maintained across international operations.
- Coordinate inbound and outbound warehouse activity.
Strategy & Continuous Improvement
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Develop and maintain logistics reporting dashboards.
- Monitor industry trends and identify opportunities for innovation.
About You
You're a proactive logistics professional who takes ownership and thrives in a fast‐paced environment. You're equally comfortable managing day‐to‐day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions‐focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you're motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference.
Requirements
- Minimum 2 years' experience in logistics or freight coordination.
- Strong analytical and problem‐solving skills.
- Excellent communication and stakeholder management abilities.
- Full working rights in Australia.
What's On Offer
- Direct exposure to senior leadership with the ability to influence outcomes.
- Clear opportunities for growth and development within a scaling business.
- A collaborative, fast‐moving environment that values initiative.
- Hands‐on experience across international logistics and supply chain operations.
- Competitive perks, including product discounts.
Freight and Logistics Coordinator employer: Impact HR Group
Impact HR Group in Tomago offers a dynamic work environment for Dogmen, where safety and teamwork are paramount. With steady Monday to Friday hours, employees enjoy a supportive culture that prioritises growth and development, alongside opportunities for permanency within the fibreglass pool manufacturing team. The hands-on nature of the role ensures that every day is engaging and rewarding, making it an excellent place for those looking to make a meaningful impact.
