Impact Assessment is driven by a commitment to educational improvement and equity. We believe that every student deserves access to excellent teaching and the opportunity to succeed, and that high-quality assessment can play an important role in making this a reality. By giving teachers and school leaders a clearer understanding of what students know, where they are struggling and where they are ready to be extended, we aim to support better teaching decisions, improve learning outcomes and help close gaps in achievement.
Context for the role
The Head of Product ensures schools can implement and use the platform confidently, while driving improvements that make it more useful, reliable and easy to use.
Working closely with our platform provider, Smartgrade, and our curriculum and assessment team, you will connect schools’ needs with practical technical solutions and product development. Your indicative time allocation will be:
- 20% technical support and implementation
- 40% school customer management and service improvement
Essential experience, skills and qualifications
- Experience supporting or implementing a software platform, ideally in education.
- Experience working in or with schools and understanding teachers’ day-to-day needs. Ideally experience in a classroom as a teacher or in a school.
- Strong troubleshooting skills and confidence working with data, system configuration and integrations.
- Ability to test functionality and reports systematically, with close attention to accuracy.
- Clear communication skills and the ability to explain technical matters in accessible language.
- Strong organisation and judgement when balancing support requests, implementation deadlines and planned development.
- Ability to build constructive relationships with schools and external providers.
- Hold a valid National Police Check and appropriate state-based Working with Children Check or local equivalent.
What success looks like
- Schools complete onboarding smoothly and are ready to use the platform at the agreed time.
- Support requests are resolved promptly, with clear communication and fewer recurring problems.
- Product improvements are delivered against agreed priorities and tested thoroughly.
- School feedback informs development decisions, and schools can see how their input has been used.
- Schools become increasingly confident and independent in using the platform.
- Planned product development receives protected time alongside responsive support.
We’re offering the opportunity to:
- Be part of a social enterprise on a mission to directly support ongoing educational equity and excellence.
- Be able to share your practice and experience with other colleagues in the teaching profession, students and parents, across the whole of Australia.
- Access high-quality, actionable professional learning opportunities.
- Work closely alongside talented, passionate and fun colleagues, and strengthen your professional networks to support your practice.
- Be part of the growing Ochre (Impact Teaching Group) community.
- Flexible working hours, and ability to work from a flexible location.
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