National Manager, Sales Operations in Sydney

Lead the transformation of a national sales operations and customer onboarding function supporting thousands of healthcare professionals across Australia. This newly created national leadership role has operational ownership, strategic influence, and transformation impact. There is an opportunity to redesign the customer onboarding journey, sales operations, and member experience at scale.

Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students, practices, and healthcare organisations. Providing insurance, medico-legal support, and a range of exclusive benefits to members, Miga plays a critical role in enabling safe, confident practice and high-quality patient care.

This is a newly created leadership role designed to transform how Miga acquires, onboards, and supports new members nationally across multiple product segments. This role is centred on improving how the sales function operates, ensuring enquiries, applications, and onboarding processes are efficient, compliant, scalable, and customer-centric.

Reporting to the Head of Growth and Acquisition, you will lead the national Sales Operations and Business Development function, overseeing a geographically dispersed team while driving operational excellence across new customer onboarding, workflow management, CRM systems, lead conversion, and cross-functional collaboration. You will play a critical role in redesigning operational processes between Growth & Acquisition and Underwriting teams, improving conversion efficiency, reducing friction points for doctors and medical students, and ensuring a consistent, high-quality onboarding experience nationally.

You will also lead the establishment and growth of a newly created Insurance Operations function, creating structure, processes, and capability to support the national Business Development team and free them up to focus on strategic growth activity. This role requires a highly collaborative and emotionally intelligent leader who can build trust across teams, influence stakeholders, and operate confidently within a fast-paced, highly regulated environment.

Key responsibilities:

• Lead and implement national sales operations and onboarding strategies aligned to Miga’s growth objectives.
• Drive operational excellence across customer onboarding, lead management, quoting, and conversion processes.
• Manage and develop a nationally distributed team across Business Development and Insurance Operations.
• Redesign workflows and processes to improve efficiency, reduce friction points, and enhance customer experience.
• Oversee CRM systems, sales operations reporting, workflow automation, and implement inbound enquiry/call management systems.
• Manage inbound enquiry processes across phone, web, events, and campaigns within agreed service standards.
• Partner closely with Underwriting teams to improve collaboration, compliance, and onboarding turnaround times.
• Use data, reporting, and operational insights to identify trends, optimise performance, and improve conversion outcomes.
• Lead operational planning across hospital and student acquisition segments nationally.
• Implement sponsorships, events, conferences, and stakeholder engagement activities supporting growth objectives.
• Build strong relationships with internal and external stakeholders including hospitals, universities, medical colleges, and industry bodies.
• Contribute to strategic planning, budgeting, governance, and leadership initiatives nationally.

Skills and experience:

• Experience leading operational, sales support, customer onboarding, or growth operations functions.
• Leadership capability, with experience coaching, developing, and motivating geographically dispersed or remote teams nationally through change.
• A proven ability to implement or optimise operational systems, workflows, customer journeys, automations, or sales processes at scale.
• Demonstrated systems and CRM capability, ideally across Salesforce or similar platforms.
• A highly collaborative approach with the ability to build strong cross-functional relationships across teams.
• Strong problem-solving capability and a continuous improvement mindset, with confidence challenging inefficient processes.
• Excellent stakeholder management and influencing skills, with the ability to engage confidently with senior leaders.
• A data-led mindset with the ability to use reporting and insights to drive operational decisions and performance improvements.
• High levels of emotional intelligence, resilience, adaptability, and accountability in fast-paced environments.
• Strong understanding of risk, compliance, and governance within regulated environments.
• Experience working within regulated, membership-based, insurance, healthcare, financial services, or professional services environments highly regarded.
• Degree qualification in business, marketing or a related discipline, and ASIC PS 146 Licensing Tier 2 accreditation, or willingness to obtain within an agreed timeframe.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society.